Resolved! Social Miner emails
When agents are typing a response to an email in Finesse, if a call comes in, how can I immediately stop any further typing in the application and take the call? Thank You, Joey Touchet
Forum Posts
Hello Community, I am facing the following customer request: they want to automatically make a post call satisfaction survey with DTMF-based answers and CUIC reportable (Call Custom Variables Report will be sufficient) but the survey has to be placed...
I just enter collaboration world for about 4 months and my end user assign me with challenging request : uccx script. So i've done several subktask from this request but i stuck in one thing : how to make a prompt from unanswered phone. Here is the l...
Hi folks, I've installed UCCE 11 Setup in a separate domain. Does any one have faced this Error " The Finesse server is currently out of Service. Team Resource Management can only be performed when it is in service" under Finesse administrator Team ...
Hello everyone, Our curent UCCX and SocilaMiner version is 10.6 and planning to move to 11.6. The exchange server is 2010. My question is; would SocialMiner 11.6 work with exchange 10.6 or we need to move to 2013 or 2016? Thanks, MK
Hi Expert, We have deployed CCX 11.6 and we have 80 premium seats but noticed that the total number of ports is only 100. I read from the guide that the IVR ports should be x 2 of the seats if it is on premium. It this normal on version 11.6 or ...
Resolved! ICD Script
Hi Everyone I downloaded the Getting Started with Scripts manual and I'm trying to teach my self how to make scripts. I followed the steps for the first script which is called icd.aef and all of my steps are correct but when I play the script I can o...
Hey Guys, Is it possible to send an event to an external ACD in ICM?? trying to send an event, letting it know the call is in queue. Call flow; inbound in cucm from a sip trunk to Aspect UIP... call comes in on sip trunk, hits CTI rp, which then ...
Unified Intelligence Center user roles. How can I take away supervisor and agent ability to log into intelligence center but still allow them to see reports in Finesse?
We have an internal CA server running to issue certificates for our internal servers. I have issued certificate for both my UCCX servers. I have added to the UCCX servers, and they are added to my workstation. Including the CA authority certificat...
Hey Everyone, We're using UCCX 10.6 and CUCM 9.1. We had an issue where all UCCX agents' active calls were dropped and all agents were kicked out of CAD; they use ext mobility, but did not have to log back in to their phones. Agents were able to l...
HI Team I need KSD Document which includes basic issues that comes in UCCX and their resolutions sets Can anyone help me here please ? Also i need Finesse training document for end users Regards Sabir
Resolved! Abandoned call report number of rings
I have a request to provide a report which will show abandoned calls coming into a queue, or to agents in the queue after transfer. The request would also like to know if the call was abandoned after 1 ring, 2 rings, etc. I am new to the Cisco UCM ...
Hi we have recently upgraded our UCCX from 10.6 to 11.5 . I have noticed that on the secondary the "Cisco Unified Intelligence Center Reporting Service" is stuck on initializing and that I cannot access the "Cisco Unified Serviceablility" getting err...
Does UCCX track who forced an agent to login? I looked at the agent state detail table but it doesn't appear to track who pushed the agent back into a ready state. Is there something else that does track this activity?
