Contact Center

Cortesy CallBack now call to client when 1st in Queue (Callback_Get_Status.startCallback=yes). But we need find following solution: client can't wait in queue, connect to agent immediately! How modify system for using agent reservation before call to...

Several months ago some UCCX Finesse agents were enabled for recording and the volume was too low.  The Plantronics head sets were replaced recently with Jabra Bluetooth sets.  The monitors said that the quality improved but the volume of the agents ...

Hi, Can anyone tell me if UCCX 10.6 allows you to set a timer before the call is treated as abandoned? What I am trying to do is set is so if the callers hangs up during the queue greeting it is not treated as abandoned.   When the callers is placed ...

Hi guys.There is a Contact Center based on CUCCE + IP IVR. I would like to understand whether it is possible to implement the function of increasing the priority, if the Customer re-enters the call within the last 24 hours to the city number? Example...

Hello Team,   I have a customer using UCCX with chat and email.   There is a request for using co-browse functionality for their end users from the mobile phones (both Android and IOS). I know that we can add eGain with UCCX . But does eGain provide ...

Hi,   I'm running a PCCE version 11.0(2) and agents are using Jabber. Suppose an inbound call comes in and im pressing decline option in jabber and the call got redirected to my voice mail. Will this be tagged under RONA? Any help on this is highly a...

Hello,   I'm trying to modify Resource Names (Agent Names) in Finesse (UCCX 11.5). I've updated the First and Last name fields in CUCM (10.5), CM Admin > User Management > End User. The Resource Name field in CCX Admin or Agent Name field in Finesse ...

Hi Cisco   Can you tell me how to block a number in CUBE.