Hi There
We are currently on UCCX 9.1
Our Tech Support created a special app that pulls data from the local log files from everyone that is logged in to CAD, the file location is C:\Program Files (x86)\Cisco\Desktop\log and they use the files "Ag...
Hello,
I am running WFO 11 and Recording and metadata are working fine but I have a Question: When I login with any agent into WFO I can't see any Records and stuck in No Search Results and The records only appear when I login as admins
What Shall I ...
We are planning for UCCX upgrade where current version is 9.0.2.10000-71 & we are using CAD ... Customer wants to stick with CAD application, is the 10.5 UCCX is support CAD application or we need to install Finesse
I am using a REST call to get a JSON reply back from our CRMs API - this all works and I get the reply placed in a string variable.
When I watch a reactive debug, the string variable with the JSON response is using escape charaters for the double quo...
Hi,
after upgrade UCCX from 10.5 do 10.6 the UCCX main page after login to UCCX Admin shows warning:
Warning: It has been over a day without a successful backup. It is recommended to check the backup configuration
I have scheduled a backup for ever...
I had a functional finesse environment and after installing licensing realized that I could not longer get into finesse. After noticing that the service was not running and not activated I attempted to activate. Then go this error: admin:utils uccx ...
Hi there,
We are using CUIC11.5 with UCCE11.5.
From last week reports in google chrome shows loading view and nothing shows up.
It is seen only in one PC and works fine in another PC.
Need Help
Dear Team,
We are trying to install Cisco Finesse 11.5 in UCCE environment.Have applied OVA template at the beginning and started the installation.It went all well up to installing the DB components.while installing the 5 components it successfully i...
Hi
My understading is that you cannot change DNS in a standalone Finesse server, we have finesse version 10.5 and PCCE 9.0, so, I´ve been looking for a link to confirm this, can anyone have that link? or am I correct with this ? Thanks.
Hello,
I created many layouts to use in finesse admin and create ECC Variables in the script but always default layout is used.
I want to assign layout to appear in finesse agent rather than default layout
Hi Cisco Expert,
Blessed day!
Kindly help us on our issue where we encountered on Cisco Unified CM Configuration - Service Provider Configuration/AXL.
Cisco Unified CM Authentication Failed because of CCMAXL Exception.
We have checked that app us...
Hi,
We are experiencing an recurring issue with chats getting disconnected. We need to understand what could be happening to cause the disconnection. Every time this occurs, it is sporadic and it happens with different people at different times. Ca...
hello support community
i have 2 questions regarding the operation of Cisco Finesse 11.0.
1. Is there a way to show a detailed list of calls in queue for a particular CSQ? i would like to see the list with the caller id numbers in the queue.
2. Is ...
Hi, we have UCCX 10.5 premium . Our plan is to deploy Finesse for agents. I know it might be co-resident with UCCX. How can I check if it is installed already (via cli commands, web gui )?
Also UCCX has been working for while and have cti port amo...
