Hello, I have a problem with CVP reporting configuration. In Callback_Entry VXML application we get the _ccvServlet empty. I do not see anywhere in guides where this should be set.Also i have tried to send "_userCourtesyCallbackEnabled" as set to 1, ...
Having an issue with a lab call studio server 11.5 running on Windows 2012 R2.When I go to create a new Call Studio project via File > New I only see an option for Project not Call Studio ProjectHas anyone come across this before ? The same install f...
Just wondering if someone can tell me what is safe to delete from PCCE data server that is starting to run low on space? Thanks
Hello Forum, I have a setup like 5 locations. Each have different phone numbers and different script running in UCCX 11.5. We have asked to create an emergency script such that each call in all those 5 scripts will check for emergency. So I hav...
we recently graded UCCX from 8* to 11.5 one of the custom java class if failing with "java.lang.Exception". I am storing the call events in a java.util.arraylist variable and trying to pass the variable value while calling the custom class. Java.util...
We recently installed SIP Dialer at UCCE 10.5 (2), with Predictive Only simple campaign mode. During testing, we found that Dialers is configured to dial to two lines per agent. 1st call gets connected, however 2nd call being dropped since no 2nd age...
We have the need to create an ICM script/queue in which calls in queue are broadcast to the agents (much like in a line group distribution algorithm in CUCM) rather than distributed by longest available, top down, etc. Any suggestions are greatly ...
Hello, Is it possible that CCX record the calls of the Agents by itself? I meant, without MediaSense or something like that. Regards.
Hello, I am looking for some guidance for a project I am working on. I am working on a new application that will support English and Spanish. The initial prompt will play in English and again in Spanish. At this point I want to ask the caller to...
HI Friends ,Can anyone provide me bootable image of WFO Software & help me with installation steps or guide ? This is very critical for me
Hi Everyone I wanted to know how hard is it to reuse a script, the reason I ask is because we have a new site that is going live and they would rather use Finesse instead of hunt groups. We just had a site done last year that is currently using Fines...
helloi have UCCX11.6we are trying to config an Agent-based Predictive outbound dialer, but when we upload the contacts no thing is happen we configured ivr-based Predictive outbound dialer, and it worked finebut the agent based doesn't workall dial-...
Hello all, How can I view CCAgent Process Window like the one below. I need to know the active PGs. Sorry if this sounds like a stupid question, I am new to UCCE. Thanks,
Hi, While I am trying to pull the any report on CUIC I am getting below mentioned error. Error updating the filter information. com.cisco.ccbu.cuic.objectmodel.CuicHibernateException
Hello, what is a good example of setting a "Default Script" ? Could it be a simple script to contain, say for disaster, a redirect to an external contact center ?
