Hello, I am currently planning a CCX deployment which will use always on active recording using a third party recording product called Red Box Recorders. This product uses the BiB in the phone to fork a stream to the Red Box Recorder server. My query...
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Forum Posts
Hi ExpertsI have a doubt and I do not know if it can be done,I have a contact center in production and they have asked me for a change and I do not know if it can be done,I have a CUCM and UCCX 10.5.Currently I have 6 agents in production, I have req...
Resolved! UCCE domain migration
We are needing to migrate our UCCE 10.0 to another domain, do we need to run the user migration tool for this or is there an easier way? Also, if you have done this before, are there any gotchas that you have run into before regarding this process,...
Resolved! Telephony Data Synchronization Check Fails - CM Telephony Subsystem in Partial Service - UCCX 10.6
Hello, some days ago I had an issue related to my IVR. I was getting a busy tone everytime I wanted to call a trigger. After receiving support from Cisco TAC, we could determined that there was a Call Control Group which wasn't their CTI Ports replic...
Can anyone tell me if this is even possible? We have CCX v11.0.1 with queues configured for incoming calls. Agents have the Jabber soft client and log in to Finesse to get incoming calls. If another call comes in to the queue while an agent is alre...
Hi All, we are creating a soft phone using finesse js lib. Once we logged into soft phone, when ever we close the browser, we are showing a dialog like "Leave site", for confirmation from user to close or not , for this we are using window...
Resolved! Cuic reporting issue
We are facing a strange behavior multiple agents(not all) logout with reason code 32764 we have checked the server connectivity its perfect than check network connectivity which is also fine.Can any one help me it's a BUG or some other strange behavi...
Dears, After checking the following Remote Expert Mobile Solution Overview and Design version 11.5, it seems that the below features are not supported with Remote expert Mobile: Silent Monitor Supervisor Barge-In Intercept Expert Assist Console ...
How can agents see other agents state and time in said state in CAD? We have a very competitive sales group and they want to know the order of longest available for all agents in ready. I can see this in Supervisor and I know agents can see each othe...
Hello experts, Would like to announce date in YYYY-MM-DD format in UCCX 11.6.1. Need your help in building UCCX scripting logic? Data is stored in SQL. Using database connections in CCX script, I'll capture the database response in CCX script varia...
Does anyone have a report that details the time spent in each Not Ready state? Is there a way to report this?
Resolved! Courtesy Call Back Call Flow
Hello, Can anyone help me understanding the following concepts of CCB What is the role of survivability in ingress gateway for CCB ? What is the role of cvp_ccb_vxml.tcl in VXML Gateway in CCB? How does the CVP initiate Dial-out ? How do we manipul...
PCCE 10.5(1) Finesse 10.5(1) ES10 CVP 10.5(1) SIP > GW > ICM Script > Agent 1 Agent 1 transfers to Agent 2 extension via the Finesse desktop. Until recently we didn't have any agent transfer calls directly to other agents. They always dialed ...
Hi, I'm looking for a template or sql query where i can report on PQ but breaking it out by calltype also. Has anyone done this by any chance? thank you for the help Xtian
Hello,Looking for some input to understand a report. Ran the Contact Service Queue Activity Report for a 5 CSQ's that are all part of one resource group/team. Looking at the data I show:Calls Presented: 947Calls Handled: 823Callsl Abandoned: 94C...
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| Subject | Author | Posted |
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| 01-23-2026 10:25 AM | ||
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