Hi Folks, We have signed certifcates from Certificate Authority and trying to upload them on finesse server 11.6 and able to upload the Root & Intermediate certificates but while uploading the application certificate it gives the following error. "...
Forum Posts
Hi,As you know, we can format fields from Report Definition. The standart decimal point format for representig the tenths and hundredths is dot(.)However, we want to use comma (,) for decimal point. I try to create my custom format from as 12345,678...
Hi all, I have Cisco WIM 11.1 deployed with UCCE 10.0. I am trying to build some custom reports for Cisco WIM chat offers. Does anyone have a database schema for this version? Regards, Kenan
Resolved! UCCX – supervisor privilege
Good day all I need your help guys in how I can give access to supervisor for disable or block a specific CSQ without editing the scrip in UCCX. The situation I have is as follows I am working in health care organization and here we have contac...
Hello, I'm trying to identify the report which will provide these two stats "Per Agent", not as a summary. I can get the summary results with the "Common Skill CSQ Activity" report but that isn't what the supervisor is looking for. Any help is gr...
Hi, We observed sudden increase on abandoned calls during a specific time and the issue restored automatically. From TCD output, we could see the call disposition as 1. And router logs says the below error for all the calls, 00:05:37:066 ra-rtr...
Hello Everyone, I am trying to make a script work with UCCX but having issues with language switch. The menu offers to dial 9 for English menu and then * for the directory lookup. Everything works in default language (French) but when the caller pres...
Greetings, Our client has SocialMiner and using email queues. The client would like to disable the requeue feature so the agents will not be able to requeue emails until they had been answered. Does any one know if there is a way to disable the r...
On vxml we are getting some strange behaveWe are getting error.badfetch on random nodes..but one thing i found it common.in logs it shows it goes for taking the input and then throw badfetch.but that nodes we are not expecting any dtmf like they ar...
Resolved! Multiple DN pointing to a single script
Normally if there are multiple DN's pointing to a single script such as different DDI coming from different countries or maybe different companies using the same script , I would create a dial-peer for each one in my gw and then assign each dn to...
Resolved! BE6K Start Bundle can`t upgrade?
Dear All: I just completed a new BE6K install case.The User License is BE6K-START-UWL35.When I purchased it was CUCM V11.5 and now I want to upgrade to CUCM V12.However, the License Team informed that it cannot be upgraded because the ECMU of the BE6...
Hi, We are trying to capture agent service level (conformance %) when they are on projects or any other tasks other than taking calls. Currently, when agents are working on projects, they put their status to Not Ready - Projects which is not captured...
Hi everyone, Recently i got a job in contact center field,and i am fresher in contact center enterprise. can anyone help , that i have no idea where to start.i had downloaded the solution and design guides and all,but as a fresher from where i have t...
Cisco Unified Contact Center Express (UCCX) Version 10.5 has recently been released. UCCX Version 10.5 contains many new features, bug fixes, and serviceability improvements.Although information on all of these new features is documented in the Solut...
Hi there, Is there anyone used to implement IVR performance test with UCCE? Much appreciate it if you could share your experiences here please? I'd like to know what components/functions (i.e. VG, CVP, PG, Rogger, AW-HDS-DDS) of UCCE would be used ...
