Our Call Center manager would like to have a small light on top of Agent's monitors that lights when they are on a call. Does anyone know of something like this? Since the Agents are wearing headsets, sometimes they'll be interrupted by someone who...
Forum Posts
Resolved! Kuando or Blynclight with Agent Status
Has anyone gotten a Kuando Busylight or Embrava Blynclight to work with a UCCX agent's status?I'm thinking perhaps a large blinking light will notify the agent he/she is "Ring no Answer" unavailable. Or perhaps some similar notification system? I a...
Resolved! Export agent configuration from UCCX
HI, I'm running into an issue where Call Manger had an unclean shut down back in 2013 and now according to TAC I have to rebuild(see link) CUCM PUB to resolve.. TAC informed me that the users will temporarily be removed from UCCX and break all teh ...
I've gotten two different answers on this question. Our third party support vendor said that the number of licensed IVR Ports is the max number of CCG CTI ports, while a Cisco engineer said we can create as many CCG CTI ports that we want. Does anyon...
Hi, Cisco Unified CCX Premium Seat(s): 50, Does this means that i have license for 50 agents? Please comment!!
Hi experts! I'm a RS CCNA but have responsibility to manage CCX. Our CCX has problems which is some of our CCX services are in partial service and the data store not initialized (pictures). I have escalate these problems to my senior and he sa...
Hello, is it possible to set Cisco Unified CM Telephony Trigger directory number within UCCX with wildcards, for e.g 3XX and all numbers matching that number, execute connected application. Or is there any other way to execute UCCX application for a ...
Resolved! Script Modification
Hi Everyone The helpdesk manager came to me and asked me if when no agents are logged in could I have the calls routed to an outside answering service. I'm not that great with script editing so I wanted to know if someone can out line the steps I wou...
Hi All, hope you can assist. I've seen a lot of posts around this particular issue. A lot of my agents are describing an issue where an inbound call connects to an agent, the agent connects, agent hears silence and then the call drops. Another ex...
Hello All, I have AQM 11 deployed with UCCX 11 and am having an issue with QM's silent monitoring and whisper coaching. From the QM web page, I can silent monitor fine. I can also whisper coach fine. The problem is, that when I'm in a silent ...
Hi , I have uccx 11.5. My question here is can we create multiple telephony triggers? This is because for different service providers we want to create different telephony triggers and when ever customers call troll free number, each service provider...
I’ve came across an old script where there is a wav file in front of the CED step however some reason the wav file has been recorded empty - don’t know why however my reason question is that the CED step failed to collect any digits and just loop rou...
Hi everyone, We are trying to find a way to share with the CRM the URL of a Recording Contact from Cisco AQM/Calabrio. So far AQM API will not give us a Contact ID prior to the agent to pick up the call (api/recording/searchbasiscontact). The iss...
Not a scripting expert but i know there are many on here who are so here goes: We have a script that requests the caller input a few numeric values that are then stored as string variables, the number of characters in field 1 can be from 6 to 12 long...
I need to check the following Ucce Using a GD app,if state please enter in your account code - all codes are 10 digits long The caller can either enter 6 digits where by we add a prefix Or They enter the full account with the prefix Op...
