Hi As per documentation we can use different call variable layout for different teams. I have created a layout in finesse administration and in the script defined ECC variable and assigned the layout. But whenever the call is received Finesse displ...
Forum Posts
I've been trying to catch CALL_DISCONNECTED states in my script and terminate via On Exception, like this: On Exception (Contact Inactive Exception) Goto End Yet I occasionally get this error: Default Script Error Report Trouble Code: Connected Trigg...
We have a call center that is telling us that the caller no longer hears a ringtone when their call is being handed to a caller. I've attached a view of this part of the script. Some of our other scripts where callers hear a ringback actually have ...
Hi , I was trying to configure last agent based routing in UCCE and my understanding I should use the Call.PreferedAgent object but I don't understand how does that work will autmatically recognize the caller ID and choose the prefered agent based on...
Resolved! Agent Desktop and 8821 handset
Hello All, I'm attempting to setup an 8821 wireless phone with the Agent Desktop for our helpdesk. The interface on the phone is of course updated over the 7925 so I'm confused on how to configure it so they can log into CAD on it. Can anyone h...
Hi all, Based on the v11 compatibility matrix, only IE10, IE11 and FF30+ is supported. Any idea if Google Chrome will be officially supported? Or anyone has used it in UCCX v11 so far? Thanks! -JT-
UCCE 11.5 with CVP 11.5 and CUCM 11.5 Calls within CVP application using speech recognition verify a customer number via java connectivity to an external DB. This number is passed to ICM and stored in a Call Variable and presented to agents on call t...
We have outbound calls that agents are making to customers. When the customer agrees to take a short 1 question survey (PCS) the call is routed to a PCS script in UCCE/CVP. The customer inputs their DTMF score equivalent, but the selection is not a...
I have a question about the information (ANI/DNIS) shown in Finesse. (high-lighted in the attachment). 4020 is the calling number (the caller CLID) 4302 should be the RP set in CUCM. I have the following questions: 1) Is these value editable in UCC...
Hi, We are using social Miner/UCCX to route our third party chats into finesse agents. We would also like to create a finesse gadget that monitors incoming chats for a particular agent and obtain a chat/call variable when they arrive, similar to ho...
Hi Guys, When one of my agent login on finesse using Firefox browser we experience the error "A Generic Sign-In Error Has Occurred.(Error Code Generic Error) " however the other agent is working fine they where able to login in finesse without err...
IPCC Express, occasionaly calls are getting stuck in queue. Seems the only way to get it out is to reboot server. Has anyone else seen this? It seems to only happen on one particular queue. Version 7.01 SR5 UCCXVersion 7.1.3 Call Manager
Hi Team , I want to design UCCX 10.6.1.10000-39 script which will prompt user to enter his AD id (Combination of character & number). once it enter it should get validate to know is the employee id is valid or not . Once it done than available agent...
Resolved! Upgrade UCCX 10.6.(1) SU1 to SU3
I'm looking to do a minor upgrade from 10.6.(1) SU1 to 10.6.(1) SU3. Does this require the CAD to be upgraded on the desktops?
Resolved! UCCX 11.5 with Social Miner (Chat)
hi, i have a contact center soltuion with uccx 11.5 , I integrated the socialminer part and I want to try the cat but I have some problem,at the level of cisco finess I can not put myself redy for chat and for email (I can not click)at the service l...
