Hi All! Just a theoratical question about precision routing. As far as I know there can be up to 10 steps assigned to a PQ to extend/change the targeted group of agents. In my example there is no wait time connected to the steps. Let me use the comm...
Forum Posts
Resolved! HTTP Trigger
I have configured an application that uses the static and dynamic web pages to request a response and then start a script after the response is sent. Now I need to have a script start by merely hitting the web address; no other input from the user. I...
Hi, I was wondering if anyone had any samples scripts utilizing the Context Service; creating new customer records and where it stores each time the customer calls in? I can't seem to find much documentation on how to set this up from the scripting ...
I have a script that I am getting string variables from an API call, then need to run a check to see which value they have been set to, they can be either a P, E, C, B, or empty. I have written the script with 5 IF statements, one for each variable ...
Dear experts, We are facing the following error in Finesse Agent Desktop: "Live Data is not available after repeated attempts." It turned out that we are hitting the following bug. https://bst.cloudapps.cisco.com/bugsearch/bug/CSCva10772/?rfs=iqvred ...
Hello,We have servers where the live call center (IPCC Enterprise) is currently running (version 7.2).We have other servers installed seperately and running an upgraded version 7.5. We need to run the EDMT tool using technology refresh on the destina...
Hi All - In 11.6 Agent able to make call using "Makecall" option in Finesse while he is in ready state, however when we call "MakeCall"API Method during ready state from my gadgets it is not working. is there any other configuration required to do ma...
Resolved! SQL Version for CCX 8.5
My SQL team is preparing to refresh the SQL servers so anyone tell me what sql version is supported for CCX 8.5 (SU3)?
Resolved! UCCX 11.6 outbound preview not working
Hi, I am configuring the agent based direct preview outbound on uccx 11.6 in LAB. When we start campaign on finesse we do not see any activity and no change in agent state, In campaign i can see contact list getting empty. I am not sure what is iss...
Hi I'm facing a problem in Cisco WFO Quality Management 10.5 , the media bar for live recordings in the WFO web interface don't appear as per the attached image . i can't play or extract the recordings . Although I have done the below : - Browser com...
I need to replace existing prompt in a script so I going to name the new Prompt with same name as the existing one. I then upload it-what else do I need to do Refresh Prompt in Prompt management? Reload script ? Reload application ? Thanks
Hi All, We have a UCCX script which attempts to direct callers to 1 of two UK geographic teams by way of using an XML document step which checks the first 5 digits of the ANI to the XML list, the created XML has listed all of the possible uk area cod...
Hi All, As a security best practice, Customer wants the Supervisors are Report Admins want to log out automatically after 30 mins or 1 hour inactivity or Idle. For the same i have tried below config and its not working, set cuic properties sessi...
Hello everyone, I'm trying to setup a recording solution using CCX, CUCM and Quality management. Followed the documentation provided by Calabrio team, choosed the BiB recording model, and installed different requirements such as SQL server etc .....
Can anyone tell me how to determine or where to look that defines the retention period or CUIC Premium? Thanks,
