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Working on a new project that will require pulling information from a database via an API.  The way this "should"work is that when a call comes in, the script grabs the ANI/CLID information and then makes the initial call to the API to see if the cal...

I'm reaching out to the community to get feedback regarding this rather elusive feature. Working with customers who come from other IVR systems that have cherry picking it has often put us in a difficult spot - UCCX simply doesn't have it and there a...

Hi All   I'm new to Cisco phone systems... My company has a half-day holiday tomorrow, starting at noon.  My Holidays.xml file contains only dates, no times.  I'd like to fix this the proper way, by adding time-of-day to our holiday scripts, but I do...

MTL by Level 1
  • 853 Views
  • 2 replies
  • 0 Helpful votes

Good day all   I need your help guys in how I can  give access to supervisor for disable or block a specific CSQ without editing the scrip in UCCX. The situation I have is as follows    I am working in health care organization and here we have contac...

AOMD by Level 1
  • 1035 Views
  • 4 replies
  • 0 Helpful votes

Hi,   We observed sudden increase on abandoned calls during a specific time and the issue restored automatically.   From TCD output, we could see the call disposition as 1. And router logs says the below error for all the calls,   00:05:37:066 ra-rtr...

Bharath by Level 1
  • 557 Views
  • 2 replies
  • 0 Helpful votes

Hello Everyone, I am trying to make a script work with UCCX but having issues with language switch. The menu offers to dial 9 for English menu and then * for the directory lookup. Everything works in default language (French) but when the caller pres...

mightyking by Level 6
  • 2520 Views
  • 10 replies
  • 0 Helpful votes
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