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Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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PCCE 10.5 I'm trying to figure out a strange issue where after a transfer from one agent to another queue, the rep sometimes gets stuck in talking.  It seems to happen when doing multiple transfers / conferences. The transfer is from the Finesse de...

jc12 by Beginner
  • 2 replies
  • 0 Helpful votes

Hi all, I want to make UCCX Script for my job. I already create the script using IF so that after the play prompt user can choose between direct call to extension number or Press 0, but it's doesn't working right now, can all of you help me? Thank ...

I am working on UCCE version 10.5 script  requirement where any customer selects  "customer service" is selected on the phone;the skill group "ABC" should handle the call first. If this skill group is busy, people in "XYZ" skill group should handle t...

Trying to get my HelloWorld application working before I go any further with CCB. Call flow -  CellPhone > CUBE > CVP > ICM > application My app seems to fail, I believe the audio file cannot be found or is unreachable for some reason.  I have my m...

jc12 by Beginner
  • 8 replies
  • 0 Helpful votes

Hello, I have a CCX Cluster running System version: Over the past several years we have accumulated an ever growing amount of scripts and prompts that are no longer relevant. I would like to pull a report from the UCCX Cluster so that...

Hi AllHas any one had any experience with load testing a UCCE enviroment? We need to prove that the system can handle X amount of BHCC and load it to the death basically. Has any one ever done this? If so how and what tools were used?Thanks,Matt

Hello, I am building a holiday check script which reads from an XML document. The script grabs today's date, then pulls the date information it finds in the XML file and compares the day, month, and year. If it finds that all 3 match then it invokes ...