Contact Center

Hello, In my UCCX lab, under the tools-Plug in, I am unable to see a link for Desktop suites.When I go to the Licensing info It shows I have 'Package: Cisco Unified CCX Premium'  Yet the suite is not available.   Any suggestions, please.   Thank you

Can a UCCX call script check if a Hunt Pilot is busy? We're looking to get around buying licenses for agents in UCCX because we're out of funds until next fiscal year. Can i have a call a UCCX script check to see if a Hunt Pilot or Specific caller is...

Hello All   I was trying to create script for Auto Attendant.   In the script, there's a part where a holiday check has to be performed.   In the first step (M001) the script asks to press 2 to select English language.   I assume that we can accompli...

Hello All In the IVR script, the call should end if the user goes to the starting point of the Script or to the first menu or step more than two times.   Is there any way we can implement this?   Thanks Eshaj

Hello ALL ,    I would like to ask about couple of things , the exact needed uccx scripting and configuration to implement Position in queue and Estimated waiting time in Queue .    second thing is , the the Arabic langue supported in this , means th...

Hi,   I need to calculate bandwidth for UCCE Private link, but the link mentioned in Admin document (shown below) cannot be accessed. Does anyone know where I can find the tool? Your advice will be greatly appreciated.   You can also access the Bandw...

Hi all I have a case of a "ghost call" in a UCCX 10.6 HA environment. Customer wallboard and Real Time Reporting tool both show 1 call in queue with very long wait time. Even if agents are ready, the call never gets delivered. In real time reporting ...

I just need to reinstall a PG-B and an AW-HDS-B, the side A is works fine and Rogger-B too. When i tried add the instance at side B, I see this error: Necessary Security Groups do not exist for instance ucce9. Please Run Domains Manager to fix this i...

In Finesse, there's an agent "Sign Out" prompt in the upper right corner.  Right next to that text, there's a down arrow, which LEADS the user to think there's a drop down menu.  This is causing confusion and I'm wondering if there's a way to remove ...

I'm trying to load a script but I get this error:   Failed to load script file; com.cisco.ScriptException: Failed to load script: \default\scriptname.aef; nested exception is: java.lang.ClassNotFoundException: org.jdom.Document   This is script is us...