Guys, Need help to understand if i am using it wrong or its the default functionality of menu node. created a Menu with option 1 and 2 and NoMatch configured as per attached screen shot, so it looks like this.. welcome.wav NoMatch1 -Invalidinput....
Forum Posts
HiI have a problem that when an agent transferred inbound call to another, the call was disconnected. It will better show from TCD table belew: RecoveryKey MRDomainID AgentSkillTargetID SkillGroupSkillTargetID ServiceSkillTargetID PeripheralID Rout...
Resolved! uccx ver 10 restarts every week
I have a uccx server in a vmware enviroment. Two week ago the ucs server shutdown because a power failure. Since then the uccx virtual machine is restarting, the vmware events shows that the guest os shutdown the cpu. I was checking the logs from uc...
Hi everyone, I want get info datasource uccx 11.6 but connection fail because incorrect username or password. In UCCX 11.5 I get info success with Username: uccxhrcPassword: 5:T{i,5e!KqD*8 But it is not accept with UCCX 11.6 . please help me !
Hi everybody,I have created a permalink for Live Data - Voice CSQ Summary Report. And seeing by Supervisor without any problem.However, when I add this live report to a Dashboard, and use Dashboard permalink. (Checked the box - "Enable Unauthenticat...
When I go to Subsystems > Cisco Unified CM Telephony > Triggers and create a trigger, it prompts me for a Device Name and Description. I want to know where this information is stored in the Informix database that UCCX uses (aka db_cra). I did find a ...
Hi We are planning to upgrade uxxc 10.5 to 11.5. We have standard licence. What do we need to consider regarding the licence upgrade in order to use Finesse and Finesse IPPA? Thanks
I'm experiencing all manner of problems trying to use CallStudio 11.6.1... No ES's. Context Service integration doesn't seem to be working. Simple form elements with DTMF input only results only in no-matches even though the single digit input is...
Resolved! UCCX 11.6.1 Finesse IE11 issue
I upgraded from 10.6.2 to 11.6.1 over the weekend. And I have many Agents that cannot load the Reporting gadgets in Finesse. "Reporting Services are starting up." is displayed in the gadgets, and it just stays like that. The same Agents can login and...
Resolved! Campaign manager issue
Hi I'm experiencing and issue with campaign manager(?) and looking for tips on where to continue troubleshooting. The issue: Dialer logs and campaign manager logs show all campaigns disabled and no agents ready to take calls. So far I searched CT...
Hi, We are observing that UCCE agents are getting new inbound callin finesse when being placed in wrap-up state. Any suggestion would be highly appreciated. Regards, Bharath M
Where can I find information about configuring this? From what I've seen, I'd prefer to allow the caller the option of having a callback rather than sitting in queue, then transferring that call to an outbound dial campaign, ....but I'm not able to ...
Dear all. Out development team build up a new nice shining CRM for our company. Now we want to connect this CRM with our UCCX to help our agents to get faster and better informations if we get calls from customers or do outbound calling to customers ...
Hi, I am facing the problem while deployment of socialminer fresh installation on VMware machine.. it is giving me error as attached in file. .
How can we know the capacity of the queue? That is, the maximum number of calls at the queue level.
