Hi All,I am not able to change the Outage announcement by dialing the Outage UCCX Trigger, although i am able to hear the Open/Closed announcement, but not getting any option where i can change the closing message.Version of UCCX is - System version:...
Forum Posts
Hello all, I'm trying to upgrade my UCCX from version 10.6 SU2 to SU3. The software options I have installed are: ciscouccx.ReportFix.10.cop and ciscouccx.VMwareTools2016V2.cop. I'm trying this in my lab and the ISO file has a status of "Name do...
Resolved! Monitor service for Mediasense failure
Is it possible to monitor a service on CUCM/UCCX to detect if Mediasense recording stops/fails?
Dear All, We installed socialminer 10.5.1 and updated VMware tolls . When i try to deploy into PCCE deployment option i am getting error “ Unmatched Virtual Machines “ and Errors were found in the configuration on your virtual machines . PCCE ...
Hi,I have problem when i want upgrade patch my uccx from 8.5 to 8.5 su4.The upgrade is success but there are many service that won't start, some stuck in starting state and some stopped (commanded out of service).
Hi All, SIP trunk was configured between two provider . I am able to make calls to them but they are not able to make calls . There are getting fast busy " SIP/2.0 500 Internal Server Error " with Q.850: cause=127 from CUBE I am getting SIP/2.0 422...
Hello, we try to integrate cisco cvp, vvb 11.5 with TTS engine. Since we configure comprehencive call flow, configure vvb and asr\tts servers. In call studio script we make test application (in proprties where are UTF-8 as default encoding), TTS is c...
Resolved! UCCX 11.5 and SRTP
Hello, I am currently working with a CUCM-SRTP environment. I would like to know if UCCX 11.5 supports also SRTP. Thanks, Héctor
I want to compare Cisco ICM script version 1 and version 2 changes/difference like inside nodes or addition of nodes or flow changed on Version 2 script. is there is any way to find out this using Cisco ICM or third parity application.
Unexpected Agent logout in finesse with reason code "0". What does it mean? "Reason code 0". I go through with documents but didn't get the description.
I want to run a report to put in a dashboard that has a different time zone. Current reports are displaying MST time but my customer wants CST. I do have a data source that has CST but I don't know how to use it in a report.
Resolved! Reporting Contact Center 11.5
Hi TeamI have a contact center 11.5 and y cant run a report, allway say "There was an error fetching value list values. Please contact your administrator.", im checking the data sources and 2 of 3 has no conectivity i dont know if my problem if this ...
I have 2 main queues. The Call Center Sup's like to move agents in and out based on load etc. but the skilling process is cumbersome one agent at a time. I can go into assign skills and group them by resource group and just check the box next to ea...
Hi All, We observed error/warning on CUCM PG as below. From logs there is no much evidence. only below information is available. 09:28:22:313 PG1A-pim1 Trace: ****************************************. 09:28:22:313 PG1A-pim1 Trace: Total Locks...
Resolved! UCCE Predictive Dialer Call flow - Query
Dear Experts, Kindly request your support/guidelines to understand the dialer call flow for a predictive dialing. I tried to collect the logs as per the call flow as below; please let me know I am in thr right direction or not. Also I have a quer...
