Hi Guys, I was researching on meeting a new requirement, where the contact center management would like to change the forwarding option or "call redirect" string to some different number at times, especially without seeking help from the UCCX Admin...
Forum Posts
Resolved! ICM Holiday Script not excuting
Dear experts, If someone can help me on the Holiday script which is not passing variables "1"open and "0"close to main script. I have created IF node on the main routing script to check the status of the current status of the Holiday script is one , ...
Hello, I'm "playing" with a new multichannel (voice, email, chat) UCCX ver 11.6. In previous releases (ver. <10.6) there was a dropdown menu with options and one of the option was Cisco Desktop Administration. In the newest UCCX (ver. 11.6) I canno...
Hi All, We have a scenario where internal calls are tagged as RONA: Agent made a call internally but Second agent was not able to answer, and then this internal call was being tagged as RONA when they are not answered. Please see screenshots be...
Hello, I am having an issue with a rep in our center stating customer cannot hear them sometimes. The last time this occurred was when the rep placed the customer on hold, Dialed into a Supervisor queue (I believe to verify info), then hung up that...
How can i Enable DWDM SFP 10G Tunable in SW3850
I We have a regional ucce deployment with each remote site having local gw and Vxml for edge queuing Gw>>cusp>>cvp My understanding is that each site, gw. Sends the call to cusp then cvp, since we queue the call at each gw. To do this we prepen...
I`ve previously work at a UCCE site with cubes being load balanced between 2x CVP with dial peers. I`m now at a site with CSUP, in my eyes doing the same thing. Can someone provide an insight on the advantage , disadvantage of using CSUP vs Cube- why...
We are migrating CVP from 9 to 11.6 & Considering to use VVB .We had modified CVPSelfServiceBootStrap.vxml & CVPSelfService.tcl in vxml GW in order to achieve multi staging Environment. I see that VVB has some preconfigured scripts (.aef's) Can we ...
Resolved! Trigger Application Step - How to return to triggering script and have "successful" as result
I have a script that uses the Trigger Application step to trigger another script. The triggered script runs properly and all variables are passed via Context. Everything is working as expected, however, when the triggered script ends, the "Invalid"...
Resolved! UCCX Finesse Longest Call in Queue
Hi, I have had a query from and end user who wanted to know why there was a figure of 2 minutes showing against the Longest Call In Queue when there were 5 agents ready for a particular queue. The end user is logged in as a Finesse supervisor look...
We are trying to change the header color in the Agent Finesse stats window using preset thresholds based on the queue depth. Is there a way to do this native within Finesse or do we have to use the CUIC permalink method?
Hi All, We enabled Finesse IPPA service on the Cisco 7821 phone ,after this cisco IP phone not usable for anything Finesse screen always pop-up in the screen and its annoying ,Soft key will come for glance ,then immediately Finesse screen comes When...
Resolved! User list for CUIC
Looking to automate export of user list for CUIC 10.x The CUIC user list is stored on the informix database, not familiar with the schema. I know the ICM database schema pretty well, but not sure about CUIC's internal database. The goal is to b...
We have a lot of different call flows in our company, spread out between different floors, buildings, even cities! I have created a script that when I enter the call flow number, it emails me a report of that call flow pulling the data from the XML...
