Hi, We observed below error on Finesse Agents got error while moving from wrapup to Ready. This is happening intermittently. Can anyone help me to resolve this. Regards, Bharath M
Forum Posts
Resolved! UCCX 11.X Comfort Message
Hey all, If someone could shed some light on this I would really appreciate it. I am building a simple script for our HelpDesk and while in Queue they should hear hold music which is already setup. However, every thirty seconds a comfort message sh...
I need to setup a simple ivr-pres 1 for z, press 2 for the, if you know the persons extension enter it now. The set up will be for several offices, we are moving the pabx to cucm, the issue we also have is that the Old pabx extensions could be 2,3,...
Hi,Caching continues to be a huge issue for my students and cisco customers - in particular how to refresh a re-recorded item that's in the cache IF IT HASN"T YET EXPIRED.I've gotten all the following commands from cisco documentation. But I've been ...
Hello. Is it possible to configure delegated administration for our UCCE admins similar to how it is possible for CUCM admins? For example, it would be desirable in my organization for some people to access ICMConfiguration Manager, Script Editor ...
We have been asked if we can pass a call from a caller into one of our IVRs and then when it comes to take credit card details, pass the call out to a external company without dropping the call) who will do the credit card payment, once completed for...
Hello, For outbound direct preview we need to click accept for the call to proceed. Is it possible to have the call automatically dial after a timeout, say 1 minute, without the need for the agent to click accept ?
Hello, Been a Cisco guy for over a decade and almost nothing surprises me anymore, still I am gutted to find today that Cisco dropped two Email reports from CUIC moving from 10.x to 11.6?? And moreover, I have not still seen it being called out any...
Good day all I need your help guys in how I can give access to supervisor for disable or block a specific CSQ without editing the scrip in UCCX. The situation I have is as follows I am working in health care organization and here we have contac...
Hi All, Currently we are checking the issue where the call routed CSQ column extracted from Agent wrap-up data detail report is blank. I understand that it seems like this was a transfer-in transaction that is why it is blank. My question is how to k...
Is there a way to disable the direct transfer option in Finesse. Just did an upgrade from 10.6 to 11.6 and users are confused by the Direct Transfer option. From my understanding you can not edit this via the custom desktop xml configuration and ins...
Resolved! UCCX 11.6 finesse customisation
Hi all, Any most simple way that I can add a notes field for agent to enter some text after the call. And the text can be retrieved in the report ? thanks !
Hi everybody, I'm trying to setup for the first time a recording solution using WFO QM and encountered so many difficulties to install it. the problem i'm having now is related to JTAPI user (Or AXLnot sure which one has the problem), it seems th...
Folks, I am facing a problem with finnese 10.0.1 with UCCE 10.0.x that after transfering a call to IVR usnig ICM DNP agent's finnese get stuck on talkin state. Any idea what could be the issue and what would can be te workaround of this. Please find...
I have agents that make outbound calls, send emails, and respond to I.M.'s. I was wondering if there is a way to configure Calabrio to record these agents at all times, and not just when they are making said outbound calls?
