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We are migration from CISCO CCVP to CISCO Finesse. But there are few User methods for which no documentation in developer guide is available on how to consume API for them.
CCVP Methods:
MakeEmergencyCall : This method is used to get emergency assist...
Hello community,I've been working with CTI Desktop for a while but I'm not clear about the differences between CTI OS Server and CTI Server?If you go to http://docwiki.cisco.com/wiki/Unified_CCE_Software_Compatibility_Matrix_for_8.5(x) and read note ...
I have a situation where we use skills based routing with CSQs. Agents are part of CSQ1, CSQ2 and CSQ3 and all the callers get the same priority. In the script, we do a position in queue method by get reporting statistic for strCSQ which does gives t...
I have a CUIC user that is not able to get any results for reports. We upgraded to uccx 11.6 from uccx 10.6 about two months ago. Since the upgrade this user has been affected.
He can open the report and run it, but the result is always blank. I c...
Hi all,We upgraded from UCCX 10.6 (Mixed mode - where we used Finesse and CAD in mixed mode) to UCCX 11.5.After the upgrade Remote Monitoring stopped working. rmon.aef script doesn’t exist any more in the system script depositary (SScript)We opened t...
I'm attempting to convert my callback script into a http triggered one where I pass the callback number through a parameter in the http trigger instead of having a caller enter the callback number when prompted. I am able to get the callback number ...
Big problem discovered.....
We are still leveraging client side CAD in CCX. We do not have a definitive transition date to move to Finesse.
While CAD does still work on WIN 10 machines it appears that live monitor does not. Anybody who has been up...
I am writing a script that has several subflows used depending on the direction of the call itself. My question is can I use variables in the subflow that were already captured in the main script?
Thanks for your assistance,
Mark
My costumer is using an Avaya CC and CUCM for employees. I tried to position Cisco Contact Center with a demo with not success because of the cost, but the costumer was interesting on finesse, although finesse cannot be integrate to a 3rd party CC, f...
Hi to all
I have an IPCC Enterprise system V10.6 in duplex mode. Last week I have done reboot ICM'Servers (first PG, then Roggerand last one HDS/AW). In the other side with Portico I check the switch process of PG and all is ok.
After a few minute se...
Recently we have one Agent that is experiencing an issue, if they are on a call the wrap-up code drop down appears but, when the Agent clicks on any other window the wrap-up drop down selection disappears from the browser. Chrome has the same issue,...
