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I was able to create gadgets to limit Supervisors to only see their own team in Supervisor view. Is there a way to only limit a Supervisor from only seeing their CSQ and/or Team data when pulling Historical and Live reports in CUIC?

Esto by Level 1
  • 3 replies
  • 0 Helpful votes

Currently working on getting courtesy callback up and running in our environment.  I understand this is a lot to configure to get working and I am going to make some GW changes tonight so I can further troubleshoot.   This is not working yet, but I j...

jc12 by Level 1
  • 4 replies
  • 0 Helpful votes

This topic is a chance to discuss more about the new agent desktop from Cisco - ‘Finesse’. The discussion will be more about generic capabilities of Finesse and how it fits into the UCCX environment. This is a chance to discuss more about the new fea...

On version 9.0.2, if the customer has standard or enhanced licenses, they get 300 ports as part of the deal.  On the large OVA, you can run up to 400 CTI ports.  How does a standard or enhanced user get from 300 to 400 ports? TIA, Cliff

I have a client with UCCX 10.5.  They have an email queue that has been working properly.  However, recently a large number of emails from several months ago have shown up in the queue.  I'm not sure how this happened.  Additionally these email do no...

I know how to do a basic holiday check from an XML file.  What I'd like to be able to do is check time of day (TOD) in an XML file.  For example if the CSQ is going to be closed for a half day on 12/24/17 I'd like to be able to enter this in my XML f...

jim-j by Level 3
  • 25 replies
  • 0 Helpful votes

I have been trying to figure out a way to show the true service level when we have not had any calls offered yet. Currently the formula is: SUM(${Handled})/SUM(${Offered}). When there have been no calls offered yet the service level shows as 0%. I ca...

bnewman09 by Level 1
  • 1 replies
  • 0 Helpful votes

Hi ,  I am using UCCX . A few days ago I added  2 agents to one of my teams. The new agents getting calls  and working well . The problem is that other agents can't see their status . They can see all other agent in the team exept the new ag...

Hi allI have a problem with a Historical Report. When I run the report this give a message: "A runtime error occurred while executing the query. Please check log for more details" - UCCX version UCCX not have HAMore detail log: 7: 09-...