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Hi CCX Gurus! Hope you guys can assist!! Problem: We are running UCCX HA cluster and have recently upgraded to 11.5 from 10.5 So now, When I attempt to open my script that uses Java class using the Unified CCX Editor, I am receiving the following err...

Hey hi Folks, Using PCCE 11.0 CUIC Premium edition. Problem: Unable to view "Collections" under user 'xyz' whereas am able to view using cuic admin user 'cuicuser' for custom report. I have created a customized report. I have assigned Roles & Permi...

Hi everybody,I'm trying to do an audit of the existing UCCE system.Can someone please tell me how to get the BHCA and Average Call Handle time for agent?I did a SQL query against the CallTypeHalfHour table for all the entering Call Type but I'm not s...

Hello, dear Support Community. I have faced a problem with UCCX cluster. This is UCCX 9.0.2 with HA. I hit the the bug CSCun54915 on UCCX_Pub and I had to restore it using DRS  Admin Guide - Restore publisher node in HA setup (with rebuild) - After t...

Hi, I'm looking at improving the information our agents see before accepting an ACD call, and looking at what information we can retrieve to insert into custom call variables in CAD. I've learned how to get the User info for extensions on our CUCM cl...

I been task to do a Contract End Date expiration check on customers’ accounts. Here is what we have. UCCX 11 - HA Customer Calls the Trigger/IVR Phone Number > we capture the customer phone number > after we do a Get HTTP and get the customer account...

Hi, We had agent who  just completed the call  and had not yet put himself into ready status in Ciboodle application .There was another call that has been landed.  In agents desk setting wrap up time is 7200 ms. Not sure how the call has been landed...

Hello everyone, I have been having a strange issue with integrating UCCX into CUCM. CUCM version: 10.5.1.10000-7 UCCX version: 10.5.1.10000-24 What is not working is creating a call control group in UCCX. I have gone through initial set up and I p...

Hi , our Client Requirement is to start and stop the recording when agent login into Cisco Finesse and stop when he logs out.We have UCCX 10.6 and AQM 10.5.Summary of Current Configuration     :- AQM is successfully recording calls when workflow is s...

When I attempt to open my scripts using the Unified CCX Editor I receive the following error message:Failed to load script file; com.cisco.script.ScriptITOexception: Failed to load script <script location>; nested exception is: java.io.EOFException I...

I recently installed UCCX 11.5. Customer went from CAD to Finesse. All is working but have a question regarding Queue Data displayed on Finesse (Voice CSQ Summary Report). Why is Finesse "Voice CSQ Summary Report," displaying all queues configured in...

Our Sales would like to have multiple whisper announcements in a single UCCE script based on dialed number/call type.  I have built a test script with three different dialed numbers, call types and associated whisper announcements.   The first dialed...

Hi, I have implemented a Courtesy callback solution and I am a bit puzzled about how the calls are going as they seem to be "missed" at Run Ext Script Node where Callback is offered (Callback Entry). As you can see at the picture attached, 24 calls...