Contact Center

Working on a project to merge two call centers.  They want to keep the branding.   Company A Company B Calls to Company A Toll free number will hear a greeting "thank you for calling company A...." Calls to Company B will also have it's own greeting....

Hello,   I can integrate the standalone CUIC with UCCX for historical custom reporting but now stuck in how to integrate with RealTime UCCX DB.   Does anyone know what are the credentials for RealTime DB or Streaming ?   Best regards, Vinod

Going by this, docwiki.cisco.com/wiki/VMware_Tools Like my other collab products (IMP, CUCM, etc).. they all worked fine.. UCCX is the only one that misbehaves. VMware tools in viClient/vCenter Web Client shows not installed. I can right click VM and...

I'm currently using UCCX and trying to figure out what extension a certain queue is tied to so that a person can transfer a call directly to it.   For instance, press 2 for men's shoes, press 3 for women's shoes. If the person accidently presses 3, I...

Greetings. I have an application where I have 3 positions, North, South and Central, each of which has it's own Skill Group and CSQ.  When a call comes in for one of these positions and it is not available, I queue for two minutes, after which I crea...

Hi, I have a customer with cluster of UCCX version 10.6.1. I have a script with select resource step and after queue the call these are the options:(Screenshot attached) 1. Handeled 2. The customer abandoned the call 3. After 20 minutes we disconnect...

I have a newly built UCCX HA cluster which has been running for a week now all ok.Now it looks likely someone has done some changes but know can find what has caused the Partial Service on the application Manager. The system is very busy so the MIVR ...

Has any one expereienced high fan rev up & down for ASA5555X.  Fans on unit rev up & down either just sitting unattached to the network or on the network.   Unit is running latest ASDM 7...151 & latest IOS 982.

 Dear All,   Every day few emails are going to default email exception queue . Every day administrator can pick the mails from  exception queue and transferring  to configured email queue .    We verified between EIM  - MR PG and pim logs  there is n...

Is there an API call I can make to check an email's read flag for email skills?

Dear All,   We are running windows 2012 R2 with Standard edition  for UCCE 11.x . now customer ask us to change the operating system to Enterprise or Data center edition .   Please confirm for UCCE  components  can i use Enterprise and Data center ed...