Guys, I am wondering if there are any queries we can run or reports to find out which agents are logged in to a UCCE PQ at specific time of the day. We are constantly having an issue where calls are been sent to a fail safe system because agents are ...
Forum Posts
I want to add new column to CUIC realtime report in standard CUIC 9.1(1) build 1 (9_1_1_10000_117). Report concerns outbound campaigns. New column must count percent of good calls to all calls and it is called "zakonczone". I have another CUIC in Pre...
Resolved! UCCX Supervisor Skill Change
CUCM 10.5.2 UCCX 10.6.1 Right now I have the UCCX system parameters set to allow supervisors to change skills on teams they supervise. My customer doesn't want to give all supervisors the ability to adjust skilling. Is their a way to allow CAD Sup...
Hi All, We are facing an issue where Agent is getting call from customer even if he is logged out of Finesse. We are using Cisco 7945-SCCP and Cisco 8841-SIP IP Phones with Extension Mobility and Agent doesn't log out of extension mobility when ...
hi there,i've just deployed the Finesse interface on the CCX 10.6 Premium and i'm wondering if any font/size modification is available on the Call Variable Layout; so far i've only be redirected to the gadget XML modification.as at the moment the var...
I am attempting to configure the Wallboard application on a Windows Server 2008 R2 machine and I am running into the following error when the classic ASP user interface attempts to open the database connection: Microsoft OLE DB Provider for ODBC Dr...
I am seeing the following error on the system, has anyone had this error before and how did you resolve it %UC_ICD_CTI-3-SOCKET_READ_EXCEPTION: %[Exception=java.io.EOFException][A description for the nature of the exception=ClientConnMgr: EOFExceptio...
I have installed CVP Call Server 9.0(1) and CVP OAMP server 9.0(1). During adding CVP call server to CVP OAMP the system showing following error messageUnified CVP Call Server with IP <> and hostname <> operation failed. Device could not be reached b...
Hello, we are preparing CC strategy for next years, now we are running on UCCE 10.5 and we are struggling with lack of skills from our supplier. I don't know if we can trust them, so maybe this forum will be more trustworthy. Now we have three prio...
Hi folks, Am facing weird issue. please help. I have PCCE deployment. I have configured script in ICM for Inbound calls. I have Queue to Agent node. During non-production, call drops. Please suggest. regrds, Ritesh Desai.
Recently upgraded to Finesse v10.6(1) Call Manager 10.5.2.15900-8 UCCX 10.6.1.11002-15 IM&P 10.5.2.24900-8 Randomly all the Agents in the call center will get kicked out of Finessse at the same time, then Finesse has to time out before they can log b...
Hello everyone I have a custom reporting requirement for the UCCE Call Center, and I need to figure out the layman definitions of the some of the combinations of Peripheral Call Types and Call Disposition values in Termination_Call_Detail table/vie...
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Resolved! Jabber Agent Login UCCX 10.6.1
UCCX 10.6.1 CUPS 10.5.2 CUCM 10.5.2 Is it possible to have agents login to CAD with only Jabber (v11.6.2)as their phone client? Obviously we are trying to avoid licensing issues with the desktop phones and CIPC. I've tried unsuccessfully logging...
Hello, we are having trouble finding if there is possible to load a contact list with more than 400 records for the query rule to process. We are not able to get a straight answer from Cisco about this, we need to load lists with more than 3000 recor...
