Contact Center

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AMA Forum- Design, Deployment & Troubleshooting on CCE CUIC & LiveData

Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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Resolved! Erase Skill Groups PCCE 9.0.4 - CUIC

Hi everyone,  I hope you are well. I´m thinking what are the consequences if I erase a Skill Group. What happens with the CUIC Reports? Can I consult the previous information, although I erased the Skill Group.? Can I reestablish the Skill group eras...

LCMC by Beginner
  • 1 replies
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Resolved! Change Skill Name - Implications CUIC

Hello, everyone. I hope you are well. I am planning change some Skill Names and erase some skills on my PCCE 9.0.4, but i want to know the implications of that changes. What happen with the information of CUIC? What another consequences has this? Re...

LCMC by Beginner
  • 3 replies
  • 0 Helpful votes

Most important CVP SNMP Traps?

All, Thank you in advanced for reading. Like the title says, I am looking for input on the most important events to monitor via SNMP. The CVPLogMessages.xml has over 700 events and I want to narrow it down. I've a few in mind but would love to hear...

Sync cisco AD to ACD

Hi All Master Cisco, I have the Problem on Cisco AQM 2.7.3 1.  cannot synchronize databases 2. Link AD to ACD Users. Please Suggest to me, How to tshoot this Problem ? The Goal is Cisco Agent Dekstop can use Recording incoming or outgoing Th...

bayu00001 by Beginner
  • 1 replies
  • 0 Helpful votes

UCCX 10.6 system reason code 0

We are running UCCX 10.6.1 SU2 ES1 and we have been seeing system reason code 0 showing up in some of our reason code reports.  I have done research but I cannot find what this reason code actually means except default.  I know in UCCE reason code 0 ...


When the outbound call is performed through PSTN  . call does not Disconnect automatically after the third party dropped the call . It Still plays Dial tone.   When the outbound call  is performed through WAN. Call disconnect after third party droppe...

Time zone issue in Centralized UCCX

We have centralized Contact Center in one of the location. Due to recent DST changes in server location, the remote sites time of the day has changed. So we have manually updated off set time to resolve the issue. We still got confused how this happe...

Devansh by Beginner
  • 1 replies
  • 0 Helpful votes