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Hi, I have some Time variables with names like openApllicationSupport, closedApllicationSupport openSecuritySupport closedSecuritySupport openNetworkSupport closedNetworkSupport .... They have predefined Time Values, e.g 10:00am, TZ[Europe/Paris] a...

Hi I have been requested to configure the call forwarding below, any one can adive what is the best way for doing that? the forwarding number needs to be change by the user himself. Office Hours: Monday to Friday – 9:00am to 5:30pm   Diversion 1: O...

One of our customer is running 9.0 CVP/UCCE infra.The customized CCB applications are running perfectly. Currently they are planning to upgrade to CVP 11.5. So if the existing CCB applications are compiled in Call Studio 11.5 and deployed will it wor...

Hi Team, CVP activity log size mismatch production and lab environment. In Production activity log each file size minimum 20 mb but CVP lab environment each log file size 6kb or 7 kb. Why its mismatch and how to configure activity log file size.

Dear All, I have configured the following steps but record greeting is not working . can I missed anything for this issue .  Call type  , DN  and Script mapping   PlayAgentGreeting_CT (call type) , PlayAgentGreeting ( DN cucm routing client) , Play...

I've got uccx on a ucs along side callmanager and cup. troubleshooting some call drops I sniff all the traffic out of the esx to find callman and cup and sending markings as you would expect but uccx is sending cs0 for 100% of its outbound traffic. ...

We're on UCCX 11.X, CUCM 11.X.  Cisco 8851 IP Phone (SIP). We are having issues with phone controls using the IP Phone Agent.  When a call is received, we need to click on the line in order to be able to transfer/conference/etc.  Has anyone found a ...

hi i have completed my 10th stranded i want grow in computer networking can u please help me out to choose my path  

Hi, I have been searching a resolution on this problem over the internet but still cannot find any. Can you please help us on this. This only happen recently and no changes happened to the UCCX, is it possible that it is caused by a network change ...

I have UCCE 11.5.1 with 2 AW-HDS-DDS servers,  Deployment Type - UCCE 4000 agents ROGGER. I have removed one server AW from System Inventory in CCE Web Administration. Re-creation via Deployment Type doesn't help How to get it back ?

Hi, We have a call flow like Ingress GW -> CVP(standalone)->Ingress GW->Agent Desktop(Not Cisco) We would like to transfer a header filed value from REFER Header (from CVP) into the INVITE header (To Agent Desktop) We use VVB not a VXML gateway. The ...

Hi I have a requirement to build a custom report called agent event detail report where I am seeing multiple entries for same agent state. For example if agent stays in not ready for more than 2 hours, I am getting 4 records in my report (one record...

We changed virtual machines and updated the OS to Windows 10. Everything is working great except some reps cannot tag their calls (wrap up reason). Call variable layout, wrap up codes, etc are all correct and working as some of the ones we changed ha...