Contact Center

I'm making a simple script where the caller enters a badge number, enters a reason for being out that day, and the day they will be out (1-today, 2-tomorrow). I'm having trouble writing the data to Oracle. I've tried every combination of formatting I...

I would like to find out from others how they are configuring their Agents desk phones to operate with UCCX. Are there any benefits of configuring the desk phone with multiple lines (1st line as primary extension, 2nd line as IPCC extension) vs a sin...

Hello Team, In a CCX script I am trying to classify all of my "Call Redirect" steps as "Dequeue" so that my CUIC report does not show these as abandoned but rather Dequeued.  Attached please see snippet from script. Thank you, Tom

For our client we have developed 2 Wallboard pages for UCCX 8.0 based Contact Centre, both the pages do a database dip every 2 secs.Main Screen: Details on this screen is captured from RtCSQsSummary TableAgent Status Screen: Details on this screen is...

Guys, Need to configure a SIP trunk between Cisco Voice Gateway and Other Solution over the VOIP, so that calls can be recieved on the voice gateway and passed to IP Phone. sip-ua registrar ipv4:(IP of Third Part Voip Solution) expires 3600 tcp regis...

I was working on script for UCCX 11.0 . It was just working fine, but now validation is failing. I was working on call redirect step after that issue occurred.  I don't have another copy of script so need to fix this one. In order to isolate the issu...

I'm trying to mimic a hospital paging system on UCCX.  Basically, on the CUCM side, the pager has a 5-digit DN e.g. 14422.  I want to route this to my UCCX app, the app will request a numeric message (page), play it back to the user as confirmation a...

I'm trying to build a simple script to call a number and play a prompt. The outbound call keeps getting the "no resource" output branch. I am using the same call control group for both the inbound trigger and the outbound. If I use any other cal cont...

Hello,  I am working on a project and I am wondering if any one has any suggestions on implementing an On-Call rotation solution. I have setup a webpage where a user selects their name from a list and clicks submit. This will then create a file conta...