Contact Center

by any chance does anyone know the variable to use to put the answering extension in the URL? i have all the custom variables working, just can't seem to find this one.  Thanks in Advance.  

Hello,   I have a request from client that need bypass the 2 minutes wrap up time if only one agent login for the queue, and this only login agent will take call even this agent in wrap up time.   Any clue will be great appreciate.   Thanks, Richard

Hi Guys I have problem with the UCCX mobile skill manager. I have the follow message when I try a login with user id "93298":"Please ensure that you have entered valid username and password and the user has supervisor capability" - The user id "93298...

I have a group that wants to see the State (Ready ; Not Ready) of an agent and they want to narrow it to a particular skill /csq.   Background - we have several teams and each team can have several skills , each skill has it's own CSQ. An agent may h...

Hello Everyone, I am trying to configure a mail server for UCCX agent email fonctionality. A message stating Invalide Full Qualified Hostname specified displays preventing me to complete the configuration. I am attaching a screenshut of the confiurat...

Hi all, My customer is integrating Cisco Finesse with a CRM system (MO) to get DB  from Cisco finesse to this CRM. When agent on finesse accept call, the call information ( agent ID, start time, customer phone number...) will be send to CRM. In other...

Hi,does anybody know of a working IVR where several Excel sheets serve as the data source ? How is this configured and how do you extract the data(pinpoint the correct sheet, colum and row)

Hello Experts, I am working in the support project and dont have any project team in my organization. currently we are got a project which i currently running on Avaya. i need to take a lead and migrate that project in Cisco. i am not that good in de...

Hello all, I have a need to learn to create and implement a call flow script. I've read all the supporting documentation and watched all the tutorials on how to do it. However I need the hands on portion to really cement my learning and to develop a ...

I am designing a Survey for Contact Center and I need that when the agent ends the call, it is automatically transferred to the survey regardless of whether the calls are drps cut from the phone or from CAD. This is possible? The UCCX version: 9.0.2....

We are facing challenges while using “PLAY” node in Cisco ICM 11.6. I need to make use of “[fromExtVXML[0]]” from the previous Run Ext Script so cannot go ahead use Run Ext Script again for playing the wav file.   We added the Media with the valid fi...

Hello everyone,   Im trying to make a script where i can let the customer record a voice message when all agents are busy. for that i have made one very simple script where i am just recording the voice message, saving it in a variable with type Docu...

Dear Team, Can we reserve the agent first then initiate the courtesy call back to Customer in Cisco PCCE.   Thanks in Advance.