Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...
Hi, In regards to the ECE Web Server , I was going to install two ECE web servers one of them behind the firewall for agent's access and the other one on DMZ for customer's web chat and I was wondering is that a supported deployment with PCCE ? Reg...
Hi everyone,I have a up and running contact center for which I would like to trace phone calls after they've passed through the scripts, hop by hop. Is this possible with RTMT (or any other way) and how do I collect the logs? Do I have to enable anyt...
Hi All, We've successfully configured the direct preview outbound call in UCCX 10.5 however how can we know the status of all calls that the agent already called. Is it possible to see the lists of all numbers that was being tagged as retry, busy,...
New CUIC deployment Rle 11.5 in CCX environment. Can we import the old Historical Reporting data from the UCCX Rls 8.6 ? What utility and process please.
Hi Everyone, How do I configure Workflow in UCCX 10.6? Please note that we are not using Finesse. In Cisco Desktop Adminstartion Under Cisco Unified Presence Settings, I can see workflow but there's no option to create one. All I see is Find, Select ...
Hi, Our production UCCX 10.6 with premium license does not show the outbound IVR ports, do we have purchase or it has to come with premium license? Please find the attachment. Best regards, vinod
Hello, i just need to download the WFO software which integrate with our UCCX 11.0.1 the issue is that we have lot of versions like WFO & WFM and advanced and lots !! we have already purchased license for it the licenses that we have bought is (CCX-...
Hi All, I am trying to connect SQL server with uccx informix database(CUIC). I even had a look at the following thread https://supportforums.cisco.com/discussion/12001416/how-copy-uccx-informix-database-mssql. But i couldn't find the exact way. Is t...
hi,i want to split a variable into a string array in UCCX 8.5, is there a function in UCCX that can help or how can i include java code.e.g.usman,0345,XYZi want to split it in string array,like thisStr[0]= usmanStr[1]=0345Str[2]=XYZ
Hello, Hello,I am planning to set up post call survey.And I am testing it in the lab. I am able to transfer calls to the post call treatment application. But can not see any data in the Call Custom Variable report in CUIC.I am using UCCX rls 11 es07....
Hello, We are going to upgrade UCCX 9.0.1 to 10.x (or 11.x). On UCCX 9.0.1 we have installed licenses with the next feature: CRS_ENH_SEAT cisco 9.0 & CRS_ENHICDSRVR. So, the questions is next Whot we should do with licenses, how to migrate/upgrade it...
Hi All,I have PCCE 10 here and need to implement automatic post call survey feature which is after call ended, call will automatically transfered to post call survey application. I follow the document refer to PCCE 10 feature guide but still error. B...
Dears, I am trying to configure network recording for UCCX environment using Cisco Quality Management,The problem here when i configure a sip trunk from the CUCM to the QM, The sip port won't open on the QM server, as should the network recording ser...
Where can I set the enterprise parameter "HTTPS Ciphers" to "All Supported EC and RSA Ciphers" as shown on the CSR generation site of UCCX?
Without looking at each and every application I have to see what script is assigned to it, is there an easy way to get a list of which scripts are assigned to what application(s)? It would be nice if there were a menu option or something available t...
.jpg "VIP Advocate"){kind=icon}
