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AMA Forum- Design, Deployment & Troubleshooting on CCE CUIC & LiveData

Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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Resolved! UCCX 10.6 Workflow

Hi Everyone, How do I configure Workflow in UCCX 10.6? Please note that we are not using Finesse. In Cisco Desktop Adminstartion Under Cisco Unified Presence Settings, I can see workflow but there's no option to create one. All I see is Find, Select ...

mightyking by Frequent Contributor
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Resolved! UCCX 10.6 License issue

Hi, Our production UCCX 10.6 with premium license does not show the outbound IVR ports, do we have purchase or it has to come with premium license? Please find the attachment. Best regards, vinod

Connect CUIC with external SQL Server

Hi All, I am trying to connect SQL server with uccx informix database(CUIC). I even had a look at the following thread But i couldn't find the exact way. Is t...

Resolved! splitting a string variable in UCCX

hi,i want to split a variable into a string array in UCCX 8.5, is there a function in UCCX that can help or how can i include java code.e.g.usman,0345,XYZi want to split it in string array,like thisStr[0]= usmanStr[1]=0345Str[2]=XYZ

Resolved! Scripts assigned to applications

Without looking at each and every application I have to see what script is assigned to it, is there an easy way to get a list of which scripts are assigned to what application(s)?  It would be nice if there were a menu option or something available t...