Contact Center

We have a Cisco Mediasense version 11.0.1.10000-103 . The problem we have is that by default the pruned policies in the system is 60 days, we would like to know if there is any way to recover the audio files when the 60 days pass. Also explain what...

Is there an easier way!? It seems like the process of ordering new equipment can be very difficult. I'm trying to price out an ASR 1001-X, I know I need at least 1.5Gbps of throughput for encryption. I need OSPF to be supported and I would also like ...

Hi, I have been working for long on CAD and every deployment of PG I face new issues. UCCE 10.5.1 SQL -- 2008 R2 with latest patch CAD - 10.0.2 Following is the issue after installing the SQL and CAD as per the guide carefully the FCRasSvr database...

I have to do reskilling for 1000+ agents in ICM configuration manager, is there any shortest way ? or can we achieve this through ConApi? ConAPI: is there way to use ConApi REST URL to access it via java?if so how can I ensuere that ConAPI service e...

Hello Team UCCX 11.0 in HA mode CUCM 11.5 UCCX with FIPPA are configured and were working. Configured Phone service "FIPPA" to UCCX-1 and "FIPPA-2" UCCX-2 both were working. for better naming Phone service "FIPPA" renamed to "FIPPA-1" then it stopp...

I have an issue with the Outbound campaign, because the dialer is dialing phones in a different local Time zone. For example: the phone number with prefix 01656 has -2 hour offset from my local zone, if the campaign starts at 07:00 am, this number s...

recently many agents are facing this error while trying to login. error message:   "Login failed due to a configuration error with your phone and JTAPI or Unified CM. Contact your administrator." for some agents it gets fixed logging out from the ph...

So my customer is using Finesse desktop with UCCX 11.5. We are trying to work with the EmbeddedWebApp gadget to display a custom webpage (a web based wallboard). If I add the following code:            <tab>                <id>WallBoard</id>         ...

Hi I'd like to know if its possible to select outbound contacts on a newest contact first basis. By default the system seems to select the oldest entry first.I can see from the UCCE notes that "Outbound Option initiates contacts for a campaign based ...

When implementing the fresh setup,  cuic_ids 11.5 is giving a error like below when trying to login with SSO details after uploding the metadata file from the IDP end.. Can anyone suggest me on this? IdP configuration error : SAML processing failed ...

I am running UCCX & AQM with remote agents.  All my inbound calls arrive on a SIP CUBE from the PSTN.  Currently my remote agents have a Cisco 831 with Site-to-site VPN back to the corporate network leveraging Desktop Recording (Endpoint).  We are lo...