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Application without trigger

Two of the scripts in question are as follows: Script A: Main IVR script, provides routing to different queues. Accessible from the outside. Script B: Scheduling script. Used to check for holidays, hours of operation, and meeting closures. Script A...

UCCX CUIC 10.6 Live Data Agent Statistics Report

Hello All,We have a doubt, currently we using the Live Data Agent Agent Report "Agent Statistics Report" for check in real time the statistics of the agents, but the customer need a new column in the report with the "Agent Name" of the Agents, not on...

LAA Node to Skillgroup Node

In ICM scripting I often see LAA Nodes leading to SG nodes. If LAA fails the call goes to a Queue To Skillgroup Node. Why not just go directly to the Queue To Skillgroup Node and leave out the LAA Node and SG Node? The Queue to SG Node defaults t...

Resolved! Toolkit Logout Non-Activity in Ready State?

Hello guys, I would like to know if the logout non-activity field in ADS applies only to agents in not ready state or could be apply in agents in ready state that had non-activity for the period set. I'm wondering if this can affect agents that work...

Resolved! Calls rolling to available agents

I have a request my customer just asked for and I'm not sure how or if this is even doable. They want a call that is ringing to an available agent if not answered by the 3 agent to ring out to a cell phone number. Anyone have any ideas on how I can ...

how to get activelog from cuic exact command

Need logs for CUIC report execution due to date overlap

Resolved! Cisco Unified CCX Editor Error

Hi, We have installed UCCX 8.5. I downloaded CCX Editor from Plugins.I am trying to install CCX editor but getting errors " Installer User Interface Mode not Supported ". My Laptop OS windows 10. I have enabled compatability mode from CCX Editor ...

Resolved! DBLookup datetime value in ICM 8.6

Greetings! Can anyone give me an example of correct DBLookup value for the datetime type key field. I have table IsHoliday(HolidayDay datetime, IsHoliday varchar(10)). I add value in table insert into IsHoliday(HolidayDay, IsHoliday) values('2017-05...

More than one icm monitoring WS - UCCE

We currently have a number of AW client workstations set up to administrate our ucce 10.5 but the monitoring feature is only on one of them. Is this correct or can we 'turn' it on there others if so what do we need to do Thanks

ScreenRecording in AQM 10.5 Giving error

Dear All, I am facing the error in AQM 10.5 while playing the screenrecoring it is giving the error shared below: " Unable to connect to "X.X.X.X" for Remote control Error Code: c004c042 Error test: The Taget was reached but the connection wa...

Finesse 11.5.1ES3 Queue Stats API

I'm having an issue with api calls to https://<finesse>/finesse/api/User/<id>/Queues returning -1 for all stats and breaking my gadgets. Example: <statistics><agentsNotReady>-1</agentsNotReady><agentsReady>-1</agentsReady><agentsTalkingInbound>-1</a...

Clear Exception Not Working in SubFlow

I created a Subflow to check for holiday. Which is fairly basic, just opens an XML, checks date and time against what's in the XML and sets holiday to true or false. This works fine, but being concerned that someone could accidentally make an error...