Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...
CUIC 10.01ICM 9.0 We have a reoccurring issue where some scheduled reports fail with this message:"SCHEDULED REPORT EXECUTION FAILED - DATA-PROCESSING-CENTER-ERROR" When I access the report, the filtering criteria is missing. Once I define the crite...
I am wondering if UCCX v11.0 or 11.5 have a voice analytics component in the Workforce management portion? I understand it is at least somewhat based off of Calabrio's CalabrioOne product, and I know that their product does have voice and text anal...
Looking for confirmation that CAD (any version) is not compatible with Windows 8. Thanks!
Thanks in advance for reviewing my concern.Simply stated, I have an agent who does not appear on the call center wallboard. The agent's profile mimics other agents who are already on the wallboard.I am currently investigating the operating to add th...
Experts, We have CUCM V11. The call flow is simple one. Calls from customer to SIP VG then to CUCM extensions. We noticed that when a customer calls the DID, the caller hears the ringtone and when that user transfers the call to another extension the...
Hi All, Good Day. I would like to ask on how to give permission on the users so that they can also edit a report on the CUIC? We would like to give this kind of permission or role to the supervisors. If we give them this kind of permission, do they ...
Hi All, I have installed and configured Remote Silent Monitoring . I am able to authenticate and login with supervisor credentials from the PSTN . But unable to monitor Agent when i press 1 and enter the AGENT ID (ERROR "Proper authenticatio...
I want to capture Users Speech i.e. I need to pragmatically capture TCP stream of user speech in IVR (may it be in Java or Java Script etc.) Any thought how can I do that ? In which component in Cisco's IVR architecture ?
For CallType based report. Is it possible to find the number of normal calls queued and the number of courtesy callback calls queued for a single CallType?
Good Evening, I am currently working on a CVP/UCCE lab environment and I'm currently experiencing issues trying to get dynamic labels routing to an internal line within my ICM script. I currently have the sprawler setup (ICM/PROGGER) with CVP seper...
So I'm trying to replicate the agent call logs from CAD. I'm using the SampleGadget as a starting point. I just want to be able to check (with an if statement) the user ID and show THAT agent's CDR for the day via CUIC. I'm wanting to do this in t...
Hi! I have a problem with Cisco UCCX. When operators are talking on the phone with clients, and another 5 clients waiting in queue when operator accept their call.Operator show on desktop status reserved but the next call does not automatically accep...
I have a requirement for different scripts in ICM to access different Tables for a DB look up - multiple companies, departments using a single UCCE. Each of the companies make use of different DB lookup for routing Ive see the doc http://www.cisco....
Hello, Can we point the PG to a new facility ( no change in instance name).? I need to upgrade UCCE -9 running in MCS to UCCE 10.5 in a UCS - a tech refresh. Customer want to do the upgrade in phases as the UCS servers for PG will reach only after a ...
All, is there a way to export to PDF all the agent names? Additional information like IP address would be great but agent names at a minimum is needed. Thanks! All replies rated
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