Contact Center

Cisco Contact Centre Express, version 10.x, applications – such as AQM, customer would like to add recording notification for it. Need help for Configuring I never worked on this query.

Hi guys, Does anybody knows if using a DN number (Active DN) to re-direct high volume of calls to UCCX trigger can cause a dropping calls? I have this cenário works but with a lot of problem when the Call Center has high volume of calls been transf...

I've always "known" that UCCX holds an ASR license for the duration of the call, while TTS is released after use. I played around in my lab and couldn't get definitive proof that this was the case. Has anyone looked at this recently and can confirm w...

one of my user reported that her cisco desktop agent get disconnected suddenly for 2 morning in a row. error message "09:51: Lost connection with the Cisco Unified CCX application."  checked network connection between her machine and found nothing wr...

I'm happy creating scripts with script editor - DB dips, time of day, rona etc but now I'm looking to make use of call studio. I'm looking through some documents and seem to understand it.  Is it true that you use call studio for day menu choices, D...

UCCX Mobile Skill Manager - is it possible to stop a supervisor from creating a new skill? I've just demonstrated this feature to a customer and the first thing they did once they logged in was create a new skill called "skill". Obviously this skill ...

I added a new Call Variables layout in the Finesse administration as the screenshot attached. however, the agent can always see the call variable value in the "Call Header Layout" in the Finesse, but they can not see the other variables values in the...

If an Agent logs in and receives a call, none of the variables show up until the call is answered. However, any calls after that populate the variables while the agent's phone is ringing and when answered.  Any Suggestions?

Hello guys,Request your guidance to resolve below issue agent is unable to login to CTI, while login attempt he is getting IPCC Error 10150 : agent already logged in.We have perform below checks1. de associated and re associated phone with PG user : ...