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Hi guys, Does anybody knows if using a DN number (Active DN) to re-direct high volume of calls to UCCX trigger can cause a dropping calls? I have this cenário works but with a lot of problem when the Call Center has high volume of calls been transf...

dsobrinho by Level 9
  • 1082 Views
  • 9 replies
  • 0 Helpful votes

I'm trying to build a simple script to call a number and play a prompt. The outbound call keeps getting the "no resource" output branch. I am using the same call control group for both the inbound trigger and the outbound. If I use any other cal cont...

walshliam by Level 1
  • 1445 Views
  • 3 replies
  • 0 Helpful votes

one of my user reported that her cisco desktop agent get disconnected suddenly for 2 morning in a row. error message "09:51: Lost connection with the Cisco Unified CCX application."  checked network connection between her machine and found nothing wr...

yeow28 by Level 1
  • 1039 Views
  • 1 replies
  • 0 Helpful votes

Hello,  I am working on a project and I am wondering if any one has any suggestions on implementing an On-Call rotation solution. I have setup a webpage where a user selects their name from a list and clicks submit. This will then create a file conta...

I'm happy creating scripts with script editor - DB dips, time of day, rona etc but now I'm looking to make use of call studio. I'm looking through some documents and seem to understand it.  Is it true that you use call studio for day menu choices, D...

iptuser55 by Level 6
  • 2138 Views
  • 10 replies
  • 0 Helpful votes

UCCX Mobile Skill Manager - is it possible to stop a supervisor from creating a new skill? I've just demonstrated this feature to a customer and the first thing they did once they logged in was create a new skill called "skill". Obviously this skill ...

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