Having issue setting up a new CCB. I've deployed the CCB scripts located in OpsConsole but keep getting a a "480 - Temporarily Not Available" which in return i get the CVP Error Message. Attached below are the CVP Logs and Error Log. The call is not ...
Question that I probably should have asked a while ago, but depending on the response I get will make me much more critical of any future changes to our phone system: What is Cisco's recommendation for implementing ACD, UCCX, Call center- however you...
Hi, I'm new to Cisco PCCE, any help required I am recently installed 3rdpartygadget for the agent recording. I followed the process given in the recording vendor for the 3rdpartygadget also. Have uploaded the file, but now i am getting a message 4...
Hello Team UCCX 11.0 in HA mode CUCM 11.5 UCCX with FIPPA are configured and were working. Configured Phone service "FIPPA" to UCCX-1 and "FIPPA-2" UCCX-2 both were working. for better naming Phone service "FIPPA" renamed to "FIPPA-1" then it stopp...
I have an issue with the Outbound campaign, because the dialer is dialing phones in a different local Time zone. For example: the phone number with prefix 01656 has -2 hour offset from my local zone, if the campaign starts at 07:00 am, this number s...
recently many agents are facing this error while trying to login. error message: "Login failed due to a configuration error with your phone and JTAPI or Unified CM. Contact your administrator." for some agents it gets fixed logging out from the ph...
So my customer is using Finesse desktop with UCCX 11.5. We are trying to work with the EmbeddedWebApp gadget to display a custom webpage (a web based wallboard). If I add the following code: <tab> <id>WallBoard</id> ...
Hi I'd like to know if its possible to select outbound contacts on a newest contact first basis. By default the system seems to select the oldest entry first.I can see from the UCCE notes that "Outbound Option initiates contacts for a campaign based ...
When implementing the fresh setup, cuic_ids 11.5 is giving a error like below when trying to login with SSO details after uploding the metadata file from the IDP end.. Can anyone suggest me on this? IdP configuration error : SAML processing failed ...
I am running UCCX & AQM with remote agents. All my inbound calls arrive on a SIP CUBE from the PSTN. Currently my remote agents have a Cisco 831 with Site-to-site VPN back to the corporate network leveraging Desktop Recording (Endpoint). We are lo...
Hello, I'm trying to set the estimated wait time in studio to speak back to the caller. Right now I am just hard coding a value in ToExtVxml[1] as "ewt=100;". I can see in the activity log that the parameter ewt=100 is in the log. What I want to d...
I'm trying to find a way to extract the UCCX call statistic data into SQL for a project my manager is working on with aggregating all of our organization's reporting data.Is this possible, and if so, what is the best way to pull the data? I know UCC...
Hi, can someone explain a sense of bucket intervals ? Best way using execrises I wonder coz i have a short calls sets for 7 s via ICM but the customer uses a default bucket intervals (starts from 8s ) is possible that is the reason why i havent any...
PCCE 10.5 I'm trying to figure out a strange issue where after a transfer from one agent to another queue, the rep sometimes gets stuck in talking. It seems to happen when doing multiple transfers / conferences. The transfer is from the Finesse de...
Hello Bro, Here in the call center of my company the CCX System version: 11.0.1.11001-43, and Cisco CUCM System version: 11.0.1.22900-14 // &amp;lt;
