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ucce testlab

please help me out in order to set up the test lab and answer my below : hardware configuration required for sprawlerhardware configuration required for cvp call server, vxml and ops console coresident in same machine.what all licenses i need and ho...

UCCX 10.5 - CUIC shows False Long Duration for Calls

Hello All,We have a setup with below details :- CUCM Version : 10.5- UCCX Version : 10.5.1-11001_49 Randomly, the Report "Agent Detail Report" , shows that certain call's duration is more than 2 or 3 hours .. or even 6 hours ..while after checking t...

Socialminer - Http Chat

I'm implementing a socialminer chat on a customer, and i'm trying to use http, because i've a problem on the internal DNS that cannot resolve de public domain, so i have the socialminer on the DMZ with the internal domain, connected to the UCCX, and ...

Resolved! Ask the Expert: Social Miner Implementation, deployment & troubleshoot with Contact Center

SocialMiner is a solution that can act as a standalone receiver for social media such as Facebook, Twitter. It also has the ability to integrate with the Unified Contact Center Space to provide Chat, Email and Courtesy Callback functions.This session...

Cisco Fineese not shown survey button

Dears On Cisco CAD we have two buttons 1 and 2 , once the agent click on 2 the agent transfer the customer to survey . On finesse is there any way to configure a button to transfer a customer to survey without any effort from the agent , just hit a b...

Resolved! UCCX 8.0 Script Let CAD Open URL

Dears,We have UCCX 8.0, and we want to send especial URL to agent CAD with the call.This URL will be changed depending on script tree.Can anyone give support.Regards,

UCCX v10.6.1 GUI Firefox Java Support

All the modern browsers have moved away from Java and Flash, and from Firefox v52, Java or Javascript does not work. I am running UCCX 10.6.1, in the past, I am using FF to manage UCCX GUI as it is the only broswer that is able to show the drop down ...

Resolved! UCCX -Finesse 10.6.1- Finesse not showing configured agent as Supervisor

I have configured an agent to be a supervisor by the following: Tools--> User Management--> Supervisor Capability View --> searched for userID and added it to Supervisor Box, clicked Update. Subsystem --> RmCm--> Teams--> clicked on Team Name --> fou...

CAD 10.6.1 Installation

I'm upgrading from CAD(9.0.2) to CAD(10.6.1). What are CAD client upgrade procedures? UCCX 10.6.1 will have same configuration(host/IP) when moved to production. 1. Will the CAD 9.0.2 auto-update to 10.6.1 when user attempts CAD login. 2. Can I dir...

Resolved! Exporting applications from CVP Call Studio

What is the proper procedure to export a CVP Call Studio application to another server for back up and import purposes later? The end game is to make a non deployed application backup to another location. Thanks - Keith

UCCX inbound call trigger Line Setting goes away too fast

I have a call center that the agents need to see what company the inbound call is coming in on so they know how to answer the call (which company to say they are representing). Is there a timer setting somewhere that I can increase the time on for t...

Resolved! CTI Port

Hi,I am little bit confused about CTI route point and CTI port.My understanding is that,calls from a gateway is terminated on a CTI route point.Then how this call is redirected to UCCX or IPCC?I know this is a very basic question,somebody please help...

Finesse is auto logout after 10 secondes from a state not ready

Hi, I use Finesse Cisco Finesse 11.5 API for my website, when a agent is logged in finesse with the state "not ready" and reasoncodeId -1, then 10 secondes after, the state of agent is auto logout with a reasoncodeid -1. Some one ca help me? Thanks ...

Resolved! Agent login without finesse or cad - close, open script

We have been asked for a requirement where a call centre wish for an emergency agent to login to a script so to close the script but they wish to do so quickly so do not wish to log into Finesse or cad Either the customer script for the calls check...

Resolved! Unable to upload document 10.6

I am troubled with CCX10.6 scripting issue that it is unable to upload document. I'm not sure how I failed to upload documents. Please help me! Regards,

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Forum Posts

ucce testlab

UCCX 10.5 - CUIC shows False Long Duration for Calls

Socialminer - Http Chat

Resolved! Ask the Expert: Social Miner Implementation, deployment & troubleshoot with Contact Center

Cisco Fineese not shown survey button

Resolved! UCCX 8.0 Script Let CAD Open URL

UCCX v10.6.1 GUI Firefox Java Support

Resolved! UCCX -Finesse 10.6.1- Finesse not showing configured agent as Supervisor

CAD 10.6.1 Installation

Resolved! Exporting applications from CVP Call Studio

UCCX inbound call trigger Line Setting goes away too fast

Resolved! CTI Port

Finesse is auto logout after 10 secondes from a state not ready

Resolved! Agent login without finesse or cad - close, open script

Resolved! Unable to upload document 10.6

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