Hi guys..
i m running uccx express ver/cuic ver 11 cluster
i have duplication rows on call by call-detailed report..
ani ideas? bug maybe?
i attach example report to view the issue
tk
shoham
we are using UCCE parent child deployment with IPIVR for queuing. there is a requirement to setup RONA.
will RONA work with this setup? did any one implemented this setup?
I have a couple related questions. First can MediaSense do screen captures or would I need to get Calabrio on top for that?
What formats can I export audio recordings in and what format can I export the screen share video formats in?
Hello i have UCCX 10.5.1.11001-49 and CUCM 10.0.1.12900-2. User's sync with Active Directory. When i adding Agent. Some people not adding to UCCX. I not see in RmCm resources agent to configure. When i going to user managment on UCCX. I see that man...
Hi All,
Good day.
We are using the CUIC for UCCX version 11.0 . Is there any way that we could filter the CSQ activity report by interval with specific day (Like Monday only )
Thanks.
Best regards,
kelvin Teh
Hi, can anyone help - I have inherited a some switches and cannot make any changes to one of the VSANS:
Problem: (config)# zoneset activate name PG22_DISK_SANA vsan 10One or more zones do not have members
Therefore, I deleted the zone and fcaliase...
We currently run UCCE 10.0.1 with Cisco Agent Desktop as default agent client.
Two PG (A and B site) servers run with CTI Server 10.0.1 and CTIOS 10.0.1 services.
We would like to introduce comparable version of Cisco Finesse into production system a...
Hi all,
We have an issue with our preview dialler, we've configured it as per the Cisco recommendations, we are able to load campaigns, but here's the problem.
The live campaign presents 1 record to each logged in user and then stops presenting rec...
Hi,
Can anyone help me to understand what the 'Reclassify' actions do within uccx preview dialling.
I have 2 telephone numbers listed for a customer record, it would appear that the 2nd number is only contacted if 'Invalid' is selected - is this the...
Dear All,
Currently my customer experiencing a problem, whenever an agent answer a call, hold time in their finesse dashboard showing large number. Please see the attachment.
But when the agent generate the report, that number is not showing in the ...
Hi Guys
I tried to install CUCM 9.0.1 in MY lab where i am using Vm ware work station but i did not able to complete the task . i got error no boot file is available . operating system not found
Iam setting up egain in our development LAB, installation and interrogation with UCCE is completed as per eGain 15.5.0 document. Iam able to start the listener and EAAS service under shared resources. But unable to start the listener service under Pa...
Hi,
I am not so familiar with the latest version of UCCX...The setup currently works however somehow the agent still gets inbound calls from the pool even s/he initiated a call outbound (either from the private line OR agent line) already...
The bu...
Hello,
We have ucce version 8.0 and I updated the agent id on agent which still showed its old agent id on cisco supervisor cti toolkit, so I deleted the agent completely and recreated but still showing the old agent id in supervisor desktop cti too...
