Contact Center

Hi all,I got the below error when I tried to use the Database element in CVP Call Studio to connect to a MSSQL database.touch111_24-7_Database,07/08/2014 13:52:31.724, The error was: A built-in element encountered an exception of type com.audium.serv...

Hello UCCx Guys, I have deployed a management IVR on my customer environment and it works pretty well: its main objective is to update opening/closing hours stored in UCCx DB (XML files) to give more autonomy to our customer instead of constantly op...

Hi everyone, Is there any ways to create a call count on the script and kick the callers to voicemail it the number exceed certain limit? Thanks AT

What is the minimum version of CAD that is required to work with UCCX 10.x?

Hi everybody I´m deploying UCCX v11. Everything seems to be working fine, but when I try to log to UCCX Expresse Reporting, the labels appear as in the java code. I tried restaring the servers, and services, but still the same issue. Reports show th...

According to the bug notes, time will happen and it will affect everything.  There is no work-around.

Hi, We have UCCX/CUIC running on version 11.5. We would just like to know if there is a default report wherein we can see individual waiting/queue time of a caller for the CSQ that was choose. For example,, I have call their contact center and pre...

Hi,  On a UCCE environment, we are transferring calls  to an external call centers through "rfXXX". and the same external number was documented as its been doing hairpin transferring. I think we cannot see any info regarding this on ICM. Can some on...

hey hi folks, Please suggest... am installing PCCE 11 and facing these error "Error occurred: The request reached the server but it took too long to respond. Try reloading the page." This error pops-up while initializing PCCE Deployment step. Below ...

Hey I have seeing a few scripts that creates a queue loop outside the Queued branch of the "Select resource step". For example, when caller is send to the Queued branch (because no agents are available) , script has a Goto step that send caller to s...

We are trying to publish RDweb site through our ASA VPN portal. I get the errors i have attached when testing the bookmark. Has anyone ran into this issue? Any input is apprecaited. 

Requirement: Call calls (Calling Party A) into an Script which plays an IVR Menu (no problem) User selects an option which does a consult transfers to an external number  to "Called Party B" (no problem). Using Consult Transfer if the transfer fails ...

Hi everyone, I want to create a hidden menu above Main Menu - to allow user to activate or deactivate it themselves for special project. Any idea how to write it? Thanks AT