I have a client that wants to use a 3rd Party SIP Softphone for their Contact Center. Does anyone know of a 3rd party SIP Softphone that has been tested and support in a Cisco UCCE 10.X contact center?
I have a issue that in the last few days the Agents calls being recorded by Calabrio seem to record ok, however when we start to listen to the playback we are missing the start of all the recorded calls, approx. the first 30 seconds, after that point...
I'm looking for an administration guide for HCS UCCE domain manager - like a getting started guide. Configuration is complete. It's now operations, day to day changes. Does a guide like that exist for hosted UCCE?
Enhanced UCCX 11.5 & CUIC 11.5LAN DeplomentCUCM Version 11.5
In Finesse supervisor desktop ,When agent is taking state , Finesse Supervisor what to see the caller Number which agent is talking to (it currently only shows the CSQ name) .In CAD supervi...
All,
I have a CSQ that is split up between 2 geographically separated offices. Both offices have the need to display real time data on a monitor as well as some type of alert if calls exceed a threshold. When I use finesse supervisor on one machine I...
I´m trying to use the screenpop Sample Gadget 10.5.1 in my environment but, when receiving a call, the screen of sample gadget is blank.My UCCX version is 10.6. I used the javascript default settings to test and still not working. Someone had a probl...
Customer has UCCX 9. They want their customers to send SMS text messages that can be answered by agents as return SMS messages. Can this be done with UCCX and if so, what product would you use in order to make this work?
Dears,
Hope my e-mail finds you well keeping.
I have a cucm 11.5 and uccx 11.5.
I did many incoming script for Arabic and English for currency,date,time,etc...
When using the function “ created generated prompt number” and change the gender option...
Hello All ,
Is there is a permanent way to free space from common log partition without using RTMT
Total Free UsedDisk/active 26631156K 14591220K 11765016K (45%)Disk/inactive 26663148K 25110692K 176200K (1%)Disk/logging 92746972K 8912K 87950692K (1...
Hi,
we have UCCX 11.0 with premium license. we create agent base outbound dialer in uccx for direct preview ( which is working fine), progressive and predictive ( which are not working). For predictive and progressive, call is initiated and when cus...
Hello Frnds,I have a question came up.My customer has Temenos banking solution and they want to integrate crm of the banking solution with UCCX(they understand that we cannot do any CTI development in UCCX).Now they already have database and they hav...
Hi,
Any one can help me how we can integrate cisco UCCX with Oracle RN CX cloud service with details. I have document regarding this for Avaya Aura Call Center Elite.
Thanks
Shibly
