Hello -
My company uses UCCX 10.5. I need to add high priority to 1 of 2 triggers that I have going to a single script. Any support from the community or basic scripting examples for this type of requirement is greatly appreciated. Thank you !
Hi ,
We have requirement were we have the Call routing via ICM and CVP (Comphrehensive) and Agents will be logged in AVAYA CTI adn Avaya phones.
So ICM will monitor agents logged in the avaya via the Avaya Definety PG. The call routing ids working f...
Hi,
When in CUIC (UCCX) I run the report "Abandoned Call Detail Activity Report" I get all abandoned calls.
But we have two teams, and they should only see the abandoned calls per team. I this possible?
The supervisors should not see (nor do they car...
Hi
I've configure new CTI rout point and directory number on CUCM, CTI are registered on call manager server with IP address of the UCCX server.
directory number is running with correct partition, and trigger with same number is configured as well o...
Hi Cisco Community,
Could I kindly ask what probably the issue why I have x marked on scheduled CUIC report? We are running 10.6 CUIC/ CCX
Kindly see attached photo for reference.
Thank you so much!
Dear allplease solve my problem,i have currently configured uccx 9.0.2 and working on CRS editor, buit issue is when i go to save script which is also uploaded to ucc repositry it give me error"failed to save script file" i have read other posts abou...
Hi All,
Hope you all are doing well, Please suggest me how to create dial-peer on voice gateway to dial US country. I have PSTN lines configured on voice Gateway.
Example no:
Dial no: +1480 xxxxxxx
Thank you,
Arjun Kamble
Hi,
I have installed UCCX 11 within a VMware environment. I had a already a CUCM 10.6 up& running.UCCX seems to work fine but now I have trouble with the reporting. I goto the main site Cisco Unified Contact Center Express Tool. There I have two opti...
I have a problem with finesse 10.5
Sometimes, finesse agent can't sign in https://localhost:8445/desktop/container/
Error code : 504
I must restart finesse tomcat service at uccx- pub + sub
Then sign in again successfully.
And I check log finesse (a...
We have calls apparently stuck in the contact center queue for 240.1 minutes. They seem to be phantom calls, perhaps someone hanging up. This isn't happening much but 5 times in the month of January.
We are running:
Cisco Unified CCX Administratio...
We have a Call Manager deployment using CUCM 11.0.1. Our customer is using DX-650 endpoints in many VPN locations. And also are SX 80 codecs for video and they are also using CMR cloud. The dx650 and Jabber endpoints will be heavily used as video cli...
Hi I need to save the caller dialing history into the variables in a script, so i add "Set Enterprise Call Info" to save before or after "Call Consult Transfer" to the destination, however, i can't find any records in the custom variable report, if t...
We are getting the below error while fetching reports in CUIC(Attached the Error details)
CUIC Version: 8.5.4
Please let me know if any solution to fix this issue
Invalid Enterprise CTI message header message in event log on PGIn event viewer on PG server, the following warning message generated in the event log:Source: Cisco systems Inc., ICMCategory: CTILinkEvent ID: 49163Invalid Enterprise CTI message heade...
