Resolved! UCCX - Use authorization with JSON
Hello Dears, I have to use rest call step in UCCX script to call JSON API, the customer asked me to use authorization as below: How to achieve this using the UCCX script? Thanks in advanced,
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Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...
Resolved! Rehost License UCCX
Hello Everyone, I would like to ask, if I want to rehost license UCCX, do I need valid service contract number to open TAC? I plan to change IP DNS and domain name UCCX, but the UCCX doesn't have contract number. Thank you
When I run this report of Agent or Team for a current time period, the report returns addional precision queues that the agent no longer has attributes assigned.The Agent may have had these attributes in the far past but they all continue to appear ...
Hello,Does anyone know what is the purpose of, -lets put an example- I create in UCCX a Call Control Group of 50 CTI ports. When I hit enter after creation ends I realize there are 100 CTI ports in CUCM. -so what would be the purpose of having double...
HelloI have a freshly installed UCCX 11.6.2.10000-38 and a CUCM 12.5.1.17900-64, The problem is when I call the UCCX trigger nothing happens at all, I used Debug in CCX Editor to check it, anything seems alright with integration between these two, Al...
Resolved! CCBServlet won't start UCCE/CVP 12.6.1
I have UCCE/CVP 12.6.1 lab system for teaching classes with CVP, OAMPServer, ReportingServer & CCB Servlet, and IIS MediaServer all on the same VM. My CCB Servlet won't start up. It's worked in the past (I rollback to VM snapshots for class each wee...
Hello Team We have a UCCE deployment. We are currently facing a strange problem with the SIP Dialer. The MR PIM can not connect to SIP Dialer. I checked the binding order of Private NIC and Public and it is correct. I tried to restart to PG and Dial...
Is it possible to have ECE retrieve emails from Outlook's Junk Email folder? We are on ECE 12.6.
Hello ,we have 10 digit numbering right now.we want callers to enter only 7 digit and we want add prefix 700 to that and route the 700 xxx xxxx from the ICM script.can anyone help me how to do that
Hey everyone,Running UCCE 12.6 I am looking to create a report that will show the dialed number and ANI an agent is currently on a call with to run as a dashboard. Looking in the real time DB I cannot find where this data resides. I feel it should ...
Recently the business that I’m working with started to deeply analyze the UCCE dialer reports and looked at efficiency of the leads. What was strange that at the beginning of the year all the stats dropped especially in the detection of the answering...
Hello all I'm building a VXML application using VCF classes.The VXML app creates a VForm which includes a VBLock which itself holds a prompt file (VAudio). The prompt is played but after it's finished playing the prompt I'm not re-entering the VXML a...
Resolved! UCCX Skills based routing question
Hi,I need some advise in the design for UCCX skill based routing. We have 2 different sets of agents with different skill levels. For example, Agents 1-5 have Skill A competency level of 8 and Agents 6-10 have Skill A competency level of 5. The agent...
Dears, I have created 2 very basic scripts trying to test how to pass variables between them. What I'm facing is that I'm always getting null when retrieving the session variables in the second script(RetrievingSessionVariables.aef). I have attached ...
