Contact Center

Hi  we recently upgrade uccx from 8 to 10 and the the Tenox wallboard 3.72 with ODBC 4.10 seems to blank out the field for counting up longest wait time. It shows 00:00 before a call and then when the call comes in goes blank and then goes back to 00...

Experts, We use 10. 5 version of UCCX and CUCM. We have a requirement from the customer. The call goes to UCCX IVR and comes to Agent ( Finesse + IP Phone ). The requirement is when all the agents are BUSY and when the next call comes to UCCX and qu...

I am working on the upgrade from UCCX rls 7 to UCCX rls 11. And I found that in UCCX rls 7 agents assigned to more then 25 CSQs. is this was passable in rls 7? Base on the documentation agent cannot be assign to more then 25 CSQs. Thank you  

Abhiram, Regarding the way CLID works with the pop-up window on agent phones: 1) What's the default behavior for the "utils uccx icd clid ....." screen pop on an agent phone? Does the agent have to press exit each time this pops up or does this pop...

Hi folks, Am configuring Cisco Outbound dialer in my lab. Earlier I configured and was working fine. During those days infra was bit different, it consisted of SIP gateway which was doing job of TDM-SIP and vice-versa. Now in current scenario, we h...

I have made one script on UCCX 10.6. The script has the dependent jar i have uploaded the jar and script are working fine in UCCX 10.6. the same jar and script i have uploaded on the UCCX 11.0 it is not working I have checked the status of applicatio...

Hi, Can You help? In the version of web agent/supervisor the following columns are missing: 1.lost calls 2.General chat 3.Running line 4. Online listening/audition Cisco Finesse v10.6(1)

Hi Experts, We have a requirement with Finesse ( 10.5.2 ) version. In the email and chat options , the user can able to send email from Finesse to only one email ID. is it possible to make it dynamic or an option to add another email id while sendin...

We're using UCCX version 10.6(1) with Finesse as the desktop. We want to make "work" state optional. Is this possible? We have tested a few scenarios and found that the only way to enter wrap-up/work state is to configure the CSQ by enabling automati...