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I've set up a db lookup which working however I'm manually  telling the db lookup to check for a particular text and the  displaying another column in the db with a call variable,  how do I do this dynamically?  Question  How do I compare the conten...

iptuser55 by Frequent Contributor
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Hi All, We encountered an issue on finesse supervisor desktop wherein two agents not showing or reflecting their realtime status. One agent or user is also has also a supervisor role and we were able to see the issue and collect a screen capture of ...

Hi, We have 60 Agents We had encountered an issue wherein no voice recording was capture from one Agent during 7:45 AM only. In the screenshot provided we can see that the recording has been captured for both screen and voice, but when we playback th...