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Hi Guys, I have a question about Callabrio. it is functioning alright except with some minor issues. What I would like to know if the end user have the extended display (meant dual monitor) it is recording both a displays. I wanted to record only one...

An administrator can log into finesse but the agent fails.  It was working OK but the  agent PG were lost and so rebooted.  We then rebooted,  restated tomcat in both a and b finesse but again the agent fails.  It was OK before the pg rebooted - any...

The agent can  change their OK status but in AW display real time q,  the agent in the skill grp does not change  Is the agent status sent via the PG or to icm? Or is it sent via the app user jtapi user in cucm.  What trave commend,  logs do you ch...

Hello Friends, We have a HA UCCX environ. We had a problem yesterday that the CCX engine service restarted and master/slave changed. We were not notified by this by any alert from RTMT. How would I create an alert for this in RTMT to send one. What...

I have an existing script which  Im trying to understand Ive attached some  files Db Lookup - What does this do - Lookup value 1- Does this tell ICM to use column  1 as the primary key  going forward Set Properties- If the Primary key in table Ser...

I have two Call Control Groups - one for production and the other for test. I have configured a trigger pointing to the latter for testing. One of my test scripts redirects a call using the Call Consult Transfer. I want the transfer to use a channel ...

Hi,is it possible to add custom “Reclassify" parameters for outbound campaigns except predefined ones (Voice, Answering machine, Fax/modem, Invalid number, Busy, Do not call ).UCCX is on version 8.5.Thank you.Tomislav

Hello, We have only the CCX 11.0 stock reports available to us using CUIC. We are looking for a report that will show the Average Calls per Hour. The CSQ Agent Summary report calculates the Calls Handled and Ave Talk Time for the entire interval ente...

I wonder that CTIOS API is no longer supports in the CCE 11.5. Thanks.

Hi folks, Am installing CCMP v11 in my lab and stuck on stage where Internal Certificate needs to be generated. So, while clicking on Finish button post entring necessary credentials, it throws error "CCErtRequest::Sumit:Class not registered 0x800401...