Can we expand the number of Finesse wrap up codes an agent can see in Finesse when they select the option. At the moment Ive been told only 4 are seen
thanks
Dear All,
Since, I am studying UCCX srnd to implement it in our network and I have a question.
I would like to understand whether UCCX has an in-built call recording feature or do we need to integrate it with Mediasense and enable recording profile o...
Dear,
I have CUCM 10.5 and UCCX 10.5 and 7821 SIP Phone.
The Problem is that my wan link is not stable enough and i may lose connectivity after about 5 second two or three times a week and all my agent goes to not ready state and they didn't know it....
Hello everyone I'm trying to make a script to check if the ANI number is already in a .txt file. I can get the file from UCCX and copy the contents to a variable, but I'm not sure on how to make this IF step. Or better, is it possible to do it with I...
Hey folks, had a quick question regarding UCCE and Finesse. Do you know if there's any way to force agents to select a wrap-up code in Finesse before going on to the next call? I asked PDI and they did not know. In the end it's a user training issue,...
Is it setting the call's priority in the CSQ, the script, or the contact?
Ideally, I want the two CSQs in one app/script
If a call comes in on trigger 1234, set priority to 2, go to CSQ 2
If it comes in on trigger 4321, set priority to 1, go to CSQ ...
Hi all I was wondering when migrating customer from CAD to finesse, if anyone has solved how to display the call history to agents in Finesse.This feature was built into the CAD but seems to be missing in Finesse and agents are complaining they used ...
When an agent calls a client in the office, his DN is showed onto the called phone.
The client, will as now on, call the DN directly instead of calling the contact center.
Is there a way to hide or even better change the DN ? If it could see the nam...
Hi,
My question is when survivability.tcl is invoke :
only in case of TDM (when we receive calls from MSC through E1/T1)
or
is it applicable in case of Sip Also..
Br,
Deepak
I recently installed ICM 8.5.4 in simplex mode (Side A only) on Cisco UCS B serial with VM 5. When we started all services on Rogger, PG , and AWD, we realise that pg and ctisvr was in IDLE, and PIMs were not active.Here is basic detail:1. Rogger, PG...
We have UCCX 10.6
Currently when agents push the chat icon in CAD, it sends a generic chat to all supervisors.
Is there a way to expand this to have more options?
Thanks
Mark
Hi,
We have upgraded our UCCX version 8.5 to 10.6 and having major issues with some scripts. An error message stating "An error occured while loading the script". everytime trying to load a script.
Please find attached a fully functional script with ...
Hi
This is going to be a yes or no question.
If an agent misses a call, CAD puts them into Not Ready status which means they can miss calls if only one agent is logged in.
Is there a way to force them back ready again after X amount of time once they...
