Good day! I need to check the tcp port 12028 on UCCX so that I can integrate UCCX with outbound system. I use telnet to check this port, but I get close by local machine. Is this action usual for this port? Does this port have to be opened?
Does anyone know if it is possible Translation route from one set of CVP Servers to another set of CVP Servers that are connected to the same ICM with different PGs? Basically our setup has two separate sets of CVP Call Servers (used for difference b...
Dears,
I have configured the Outbound Option as per the guide but it is not working so far.
Attached are all the configuration done in the Configuration Manager and on the PG server as well as the Dialer log file and the Voice Gateway config.
I appr...
I`m looking to create script which requires a time of day, day of week check as well as queuing. From my previous experience with other call centres, I tend to split the call into smaller scripts just to be more manageable however I`m looking fo...
Hello,
Is there any possibility that we can check in CCMP that what changes are being done by a specific user in CCMP? The date Modified for the particular object can be seen in CCMP but this doesn't fulfil the requirement.
Looking forward for the ki...
Hi All,
I have Installed EIM & WIM version 11.0.1 and stated the services . I am able to see the cisco service and Java services .
But I am not able to open the web page , I have followed all the Web and Java settings . Please check and let me kno...
Dears,
Is it feasible to automatically send the chat transcript by email to the customer after the session ends?
Any help is highly appreciated.
Thank you in advance.
Lara
Call Types
I have a question on the the impact of call types for reporting- example call flow
Call to an ICM script- set "call type All calls"
Call offered to IVR
Press 1 - "call type press 1"
Press 2- "call type press 2"
Queue to skill group 1...
We are planning to upgrade cucm from v9 to the latest v11.5.
After checking the ccx compatibility matrix, I can't seem to find cucm v11.5 listed in any of the ccx version.
What ccx ver should I use in order to work with cucm v11.5
Thanks
Richard
We upgraded to 10.6 this weekend and I am unclear as to whether there is still the ability to run Historical Reporting from an application. I am aware of the CUIC console but I would like to verify if there is still an application that can be used fo...
Hello,I would like to queue a call, and play a prompt just prior to sending to an available agent. I'm using the Connect node under the Selected branch of the Select Resource node. My uncertainty is what happens if the call experiences a RONA? Wil...
My Scenario is that 81126 is ICM Script DN and on script we have define a Queue and available supervisor is selected from that Queue. if we don't create pattern of vru label 45199 In CUCM then call cannot be queued and report is fine. if we create t...
