Contact Center

Hello All , Is there is a permanent way to free space from common log partition without using RTMT Total Free UsedDisk/active 26631156K 14591220K 11765016K (45%)Disk/inactive 26663148K 25110692K 176200K (1%)Disk/logging 92746972K 8912K 87950692K (1...

Hi, we have UCCX 11.0 with premium license. we create agent base outbound dialer in uccx for direct preview ( which is working fine), progressive and predictive ( which are not working). For predictive and progressive, call is initiated and when cus...

Hello Frnds,I have a question came up.My customer has Temenos banking solution and they want to integrate crm of the banking solution with UCCX(they understand that we cannot do any CTI development in UCCX).Now they already have database and they hav...

Connector is needed for Siebel CRM so i added IPCX-BS-MSD-VAGT licence ,  is it enough ?

Anyone have experience working with AMC on a UCCX/Siebel integration?   Any other connectors you'd recommend? Thanks in advance, Brian

Hi,  Any one can help me how we can integrate cisco UCCX with Oracle RN CX cloud service with details. I have document regarding this for Avaya Aura Call Center Elite. Thanks  Shibly

Hi, So since today when I want to open Subsystems > RmCm > Resources  nothing shows up and the browser just tries. Where can I see logs for this? Thanks

My boss wants to be able to get an alert if we start to experience a certain amount of abandoned calls. Basically lets say if we hit 5 abandoned calls an email or some sort of flagging would let us know that we are starting to take abandoned calls. O...

Need to know requirement of IPCC Gateway in IPCC Environment 

Hello, When I run the Abandoned Call Detail Activity Report the ANI displays the number that transferred the call to the queue.  Is there a way to have the report show the original calling parties number?  In this particular case a call comes in fr...

Hello, After go over few articles about the virtualize Cisco UCCX I would like to know the experience about version 8.5.1.11002-22. I have read in this article http://docwiki.cisco.com/wiki/Virtualization_for_Cisco_Unified_Contact_Center_Express#Unif...

Hello GroupIve been looking for some type of salesy video that gives on an overview of Contact Center Express, what it does how it looks and what kind or reporting is available but cant seem to find anything I like.Does anyone ahve any suggestionsRic...

Hi, I have a user with admin right on both CUIC and UCCX. When she running Agent Not Ready Reason Code Summary Report and Agent State Detail report. It keep return with Dataset status is failed. She has full permission like I do but i don't have any ...