Contact Center

We're using UCCX version 10.6(1) with Finesse as the desktop. We want to make "work" state optional. Is this possible? We have tested a few scenarios and found that the only way to enter wrap-up/work state is to configure the CSQ by enabling automati...

Hi all We are on CCX ver 11, is there a way to set the default NOT READY reason code to a custom one whenever agent signs in? At the moment, by default when agent signs in, he/she is on a NOT READY state. Id like to use eg NOT-READY - Standby as my ...

I am a new to collaboration. Presently studying for my CCNA Collab.  I need this community for my guide. I am preparing my lab and I need the following for my hands-on: CUCM iso on my vm, IPPhones I need help how to get them and also need further a-z...

Is it possible to edit Enterprise Data in Finesse the same way you could using Agent Desktop when configured with Desktop Administration? 

Is there a max level of folders you can store wav files in a media server With set variable after the language folder Micro-app. Media_server x.x.x.x Micro-app. Locale en-us Micro-app. App_media_lib app/companyA I want to group the different wav fi...

I have been reading different documentation (SRND, admin guides etc) but cannot find a statement regarding the use of Jabber by a supervisor using Finesse for the purpose of Monitor/Barge In/Intercept. In fact, I think I may have read in the "Ask The...

Looking for a Finesse training class for a customer of mine. Lots of information out there just haven't found a training class. Thanks, Steve

When will Windows 10 be a supported operating system on which to run Finesse?  I hear this is coming in 11.5, but will it be coming to 11 at some point as well?  What is the issue keeping Win10 from being supported?