Has anyone tried to configure a UCCX Finesse pop-up when a contact is presented to an agent in Preview Mode? Ideally I'd like to grab the Account Number and then append it to a URL query to pull-up extra data on the customer.
Thanks!
I have configured a CSQ that have the options to press 1 to leave a message after a minimum of 2 minutes of waiting time.
The CSQ is working fine and the voice mail is working.
My question is about reporting in CUIC
I saw reports that shows abandon...
Hi All,
I am having an issue when the call is supposed to route to an agent logged in to a different cluster and appreciate if I could get some help please.
1. I have created the ENT skill and added the skills of EMEA and US skill groups to it
2. My...
Hi guys, i have just created a bunch of Scheduled report but unfortunately when i try to modify, delete, or run them i'm getting this message :"This scheduler is currently being updated. Please try again later."also the older scheduled report are ac...
Hello All,
One of our customers has UCCX "11.0.1.10000-75" in HA Mode .
recently , the customer is complaining from a strange issue , randomly , a Call comes into the system , and it rings multiple agents in sequence with 1 second in between , so eac...
I am creating an Relative dates and along with the Stock reports Agent Historical All Fields UCCE 8.5(4).
Query Type: Anonymous Block
Data source: UCCE Historical
1. Created parameters and fields.
2. Set values of Relative dates to Decimal and Start...
Hello,
I am using ICM 10 and trying to find out how many CTIOS agent licenses I have. Also, are the licenses concurrent licenses or based on the total of agent configured? Any help provided is very much appreciated.
Regards
Joseph
We have an issue where the database we are using has will not allow us to change to any column for primary. It was original created without one and obviously we are now looking to set it however that is failing. Do we need a primary key, is there a w...
Hi Team,I'm running into an issue where an Agent can not login to CAD. They are LDAP integrated and his account was disabled. When it was enabled again he is not able to login.He can login successfully on ccmuser page but when tries to login to CAD ,...
Hi.
I have a problem with UCCX Unified Intelligence Center.
I can not get Agent Summary Report. I see error Dataset status is Failed (Database error).
I can get report from any date to 9 september. But can not get reports from 9 september. In attach...
Hi,
I have configured UCCX Outbound with Direct Preview (UCCX Premium) and this works fine. I have troubles finding reporting for outbound. In CUIC standard I get some information, but not that much (or I must miss something) What I would like to se...
Hi everybody!
As I understand I can't use UCCX 11.0.1 with enhanced licenses for outbound campaign? I even don't have outbound insert in subsystems.
So I need premium licenses?
with ICM 10.5,the application gateway is configured with side A and B but its not looking for side B in any case either in hot stand by or any other options available , from the application gateway logs i can see that its always looking for the same...
