Contact Center

in Latest Version of UCCE Cisco has removed Process window from Task bar. Instead of that we have option to use web based Diagnostic Framework Portico. but its does not seems accurate as Earlier it was ( its takes time to open , web dependency etc ) ...

I was going through "Detail Call CSQ Agent Report"  in the Historical reporting and found that some numbers in the Originator DN (Calling Number) column are displaying as +1anonymous or some random number of 4 digits or 7 digits. I need help to under...

Hi Guys,         Can someone tell me why the attached script is not working. The generated prompt is supposed to say your estimatedwait time is X minutes. where x = the amount of time the caller is supposed to be waiting in the queue prior to being a...

Does anyone have experience working with NextCall, TrustID or PinDrop? Our LOB (line of Business) is asking for a solution to implement a fraud detection system that can detect fake ANI's or Robo Calls. The 3 vendors mentioned above are what came ou...

Hello guys , My client is having a UCCX 9.x environment . A single user is facing an issue on his CAD . After answering the call and user hungs up CAD goes to the Not Ready State . I checked Resource Setting in uccx and found that the user is set to...

Hi folks, Am using CUIC v11. Am new to this. Am trying to populate Value list and Collection list in CUIC. Both of them are EMPTY. regards, Ritesh Desai.

I have an agent at our network call center that states her Finesse status was not matching her activity.  For example, it showed talking when she was idle and it showed ready when she was actually not ready (the supervisor checked her status).  I’ve ...

 Hello! I am running Cisco UCCX v7.0 and am trying to enable wrap-up data on my calls.In the screenshot below, I am working with the Lending Work Flow Group and have added several Available Wrap-up Data reasons to the Work Flow Wrap-up Data reasons. ...

When setting up a secondary server in a UCCX HA, do the order of the telephony/axl providers need to match as what it is on the primary server or we can have any order in the secondary server? What is the best practice in regards to the order/priorit...

Hello, Where the file described in the workaround can be found (20150318-143929838_ReplicationSolution.sql) ? Does it resolve problem with missing constrain "[dbo].[TB_DIM_PRINTER_PKEY_MAP]" ? Thanks for help in advance. Marek