Experts,
We found few emails are stuck in queue and cold be deleted as those emails were already responded.
Do we have any steps to clear those emails from backend.
We use UCCX 10.5
Thanks
Sathya
Hi Guys,
I have a question about Callabrio. it is functioning alright except with some minor issues. What I would like to know if the end user have the extended display (meant dual monitor) it is recording both a displays. I wanted to record only one...
An administrator can log into finesse but the agent fails.
It was working OK but the agent PG were lost and so rebooted. We then rebooted, restated tomcat in both a and b finesse but again the agent fails. It was OK before the pg rebooted - any...
All
I have a Script that Agents handle calls that match his Skill based on CSQ. These Agents handles other CSQ too, and I know UCCX works with FIFO.I 'd like to now how can I set to the Agent answers specific CSQ in queue and answers other calls onl...
Hi,
I have a UCCX 10.6 server which has three teams of agents configured.
The server has three CSQs which map to the teams.
SalesCustomer ServicesTechnical Support
Each agent has a primary skill but is also allocated the two other skills at a lower l...
The agent can change their OK status but in AW display real time q, the agent in the skill grp does not change
Is the agent status sent via the PG or to icm?
Or is it sent via the app user jtapi user in cucm. What trave commend, logs do you ch...
Hello Friends,
We have a HA UCCX environ. We had a problem yesterday that the CCX engine service restarted and master/slave changed. We were not notified by this by any alert from RTMT.
How would I create an alert for this in RTMT to send one. What...
I have an existing script which Im trying to understand
Ive attached some files
Db Lookup - What does this do - Lookup value 1- Does this tell ICM to use column 1 as the primary key going forward
Set Properties- If the Primary key in table Ser...
I have two Call Control Groups - one for production and the other for test. I have configured a trigger pointing to the latter for testing. One of my test scripts redirects a call using the Call Consult Transfer. I want the transfer to use a channel ...
Hi,is it possible to add custom “Reclassify" parameters for outbound campaigns except predefined ones (Voice, Answering machine, Fax/modem, Invalid number, Busy, Do not call ).UCCX is on version 8.5.Thank you.Tomislav
I am using UCCX 10.6 and I have a user who would like to get statistics on the numbers that are selected on a menu step. Is this a native feature of uccx?
This is my first crack at bringing up the CISCO WQM. I have the Workforce server configured, or so I think. Configured and license users. I have created SIP trunks on CUCM to both the WFM server and the PSTN gateway. I setup recording profile, r...
Hello,
We have only the CCX 11.0 stock reports available to us using CUIC.
We are looking for a report that will show the Average Calls per Hour.
The CSQ Agent Summary report calculates the Calls Handled and Ave Talk Time for the entire interval ente...
