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Hi
Please refer below mention pics we are getting runtime error while running a report i have reboot the server's couple of time but no luck.
Have you see this issue before with UCCX. its a HA setup
UCCX version 8.6.2.22900-2
We have wrap up time set to 15 seconds. We want to force Agent to 'Ready' after a call (after wrap up) with no interaction from the Agent mid call. I.e. not having them manually clicking Ready or Work ready mid call.
In other words, we want the defau...
Does anyone know of a way to run a DB Query in UCCX CLI to see what documents are used? Maybe what prompts are used as well? We are wanting to clean up our old server and see what all is being used.
Thanks!
Is there a way to queue a caller during an initial greeting? I have a department that wants a call to be answered as soon as an agent is available, even if it is during the initial prompt. But selecting a resource from a queue and then playing a pro...
I'm building a custom report and having a difficult time trying to identify abandoned calls by what Team should have taken the call. More specifically, I'm having difficulty getting from the ContactCallDetail table to the table "team". Any ideas?
Is there any way to use a Parameter String in the Value field in the Switch String step?
I have several Triggers going to an Application. I am using the Switch step to make routing decisions based on which trigger was called (pretty standard stuff). ...
UCCX version 10.6.1.11001-31
I have two agents that transferred to a new department.
They have been skilled to the correct resource group and team.
They have been removed from their previous resource group and team.
The agents receive calls correctl...
I have a script where calls are transferred to a subflow. The subflow script checks Holiday status and Time of Day - Day of Week. If the Office is Open, then callers are sent to a Call Redirect step that sends them to a phone DN. If the status is Cl...
Hi,
I have created on UCCX some outbound configuration (Direct Preview Outbound). This works quite well. In the reports I have several options.
Till now only only the reporting that start with "Preview Outbound" return some data. But shouldn't also t...
Morning all,
Today is the 2nd day of a campaign in the dialler, we loaded 5900 records and start calling yesterday, today our users have come in, logged into finesse and gone 'Ready' but nothing is getting offered to them.
What could be causing this...
Hi All,
Does Cisco have a document about its limitations on CUIC Reports? Customer asked a question about Agent State Detail Report and some other report like agent summary report wherein they generated Agent State Detail Report for a duration of 1 ...
Hi All,
Good Day. I had a discussion with one of our customer regarding CUIC for UCCX. Appreciate if you can help us on their inquiries. Kindly see the list of their inquiries below.
- Is it possible to determine if the agent or user of Cisco IP P...
Hi all, I have this scenario where agents have direct ddi numbers. These numbers are delivered to the agents via a UCCX script where the call is answered playing the welcome and calls may be recorded greeting. The call is identified as a directDDI ca...
I have an issue that started today that I've never seen in 15 years. The agent called me and said when she clicks on "Reports" button on the toolbar the Agent Real Time Display opens. She then clicks on "Contact Service Queue Statistics" and keeps th...
