All,
We moved into QM 10.5 recently and gradually change phones from old SCCP (7941,7961) phones to new SIP (8851, 8861) phones.
We are using QM Desktop Recording method to record all UCCX Agent calls after users login to CAD. We use CUCM 9.1.2 and...
Each of our agents has 2 lines on their 7942 phone. They have x1234 which is their primary line and x111234 and that is their line for inbound queue calls. If an agent is in a Ready state on their x111234 and they receive a call on x1234 and take it...
Hello,
I am wondering is there a way to create threshold alert in finesse, for example, if there's an agent in Not Ready mode for a period of time, or the longest queuing time hit a limit, then the system would generate some kind of alert to warn the...
Hi All,
rom our UCCX system where the Cisco Supervisor Desktop client reverts most agents ‘Team’ under ‘Servicedesk-Team’ instead of ‘VIP.
Issue:
The agents statistics can be monitored via the ‘Servicedesk-Team’ Team instead of the ‘VIP’ Team (Plea...
Hey all,
this will be the first v11 of install for QM and it's a from scratch install. Either way, i noticed if comming from 10.5 or starting new, you need to remove all QM from a server and install the v11 software from scratch (keeping the DB ins...
Hi~
I've alrealy configured normal CUCM cluster that one is publisher, other one is subcriber.
It's no problem.
But my customer wants to change configure two publisher cucm.
If one use Active server, other one don't use.
If The active server occur ...
Hi all,
I've been seraching for a few days now from some offical documentation detailing the steps needed to create a sql server replica of the native UCCX informix database.
Does such a document exist? and if so can someone please point me to it
...
Dear all,
i need to upgrade my UCCX from 10.5 to 11.0, i did not install social miner..
did i should install social miner to complete the upgrade OR can i finish the upgrade without install social miner ??
Regards,
hi,
I have a requirement to automatically log out the finesse agents if the agent is idle for 45 minutes.
Eg signed in - but not ready for 45 mins, then logs the agents out
Is there a way to configure this?
Hi,
I have come across this issue, where an agent phone or device profile has 2 lines.
Primary line for general inbound and outbound calls.
Second line set as IPCC extension.
I have set Max Calls and Busy trigger on both of these lines to 2:1
But...
Hello,
UCCX: 10.6.1.11001-31
I want upgrade the system to version 11_0_1
but the system show the file Bootable_UCSInstall_UCCX_11_0_1_UCOS_11.0.1.10000-75.sgn.iso under Invalid Upgrades. What can i do?
I'm needing change my current script so that it will check the queue before it sends a call to the skill to make sure that there are agents logged into it. If there arent any agents logged into that skill then I need to send them to another predefin...
UCCX v10.5
Hi all,
For the following 2 reports in UCCX, all reason codes are displayed in their ID rather than the description which makes it difficult for any users to understand
1. Agent not ready reason code summary report
2. Agent state detail...
