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Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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Resolved! ANI Lookup in CCX

Hello all, I'm looking to write a CCX script that can route calls based on the calling number. E.g. If Calling number 3034117911 call to the CCX trigger the script check the Calling number and route that call to a certain Resource Group or Agent ever...

How complex is it to set up the screen pop feature in CCX/Finesse? We simply want our agents to receive some information about the caller when they recieve an incoming call. Additionally, our agents must login using their phones with a tgn keypad pe...

art.lacie by Beginner
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Team, We are facing few issues with NTP sync. We  are getting RTMT alerts form our CUIC and UCCX that NTP is down and the NTP is pointed to CUCM publisher. When I check utils network ping to CUCM PUB it cna able to reach and all is fine but I am not ...

S N by Beginner
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  • 0 Helpful votes

Hi experts, I am facing an issue regarding the outgoing fax. Detail is as under.- Extension to extension and Fax from the PSTN works fine.- We are using analog FXO lines as PSTN- For outgoing FAX doesn't connect. Using analog phone most of the times ...

Hi All, Is there a list of CUIC SNMP trap notifications which can be sent to SNM server? Something the same as "Serviceability Best Practices Guide for Cisco ICM/Unified Contact Center Enterprise" document for UCCE components. I am not going to use ...

We recently upgraded from UCCE 7.5 using IPIVR to 10.5.1 using CVP.  Since then, when calls go to our corporate number they no longer send over the caller ID name when transferred to a corporate employee's extension.  The corporate calls go to an aut...