Hi I'm facing a problem in Cisco WFO Quality Management 10.5 , the media bar for live recordings in the WFO web interface don't appear exactly . i can't play the recordings . Although I have done the below : - Recordings are recorded fine , found on ...
hi,Cisco Agent is changing itself the status from "Ready" to "Not ready" or "Reserved.Moreover customers reported that when they try to call user's number they are being transferred to other division. Regards,Sangavi.
i have request to upload new voice prompt for the contact centre express, what is the audio format required ?
i convert the original file from mp3 to wav but when I test it out, all i get is distorted noise.
what should i use ?
bit resolution - 8/16...
Hi guys, I have a customer who has an SLA of 10 sec for the abandonned call. I want use the CSQ Call Distribution summary report to generate the result.But in the filter tab, the Interval value is set to 15 seconds. Can you tell me how I can change t...
Hi folks,
Am installing Rogger with AW-HDS Server, am confused here....
1. Router and Logger DB on different server. Logger DB created and configured. Websetup tool executed and configured instance and Router.
2. Am adding AW-HDS on different server...
I have 20 agents with different "skills":
All Agents have Billing
5 Agents have Spanish Billing
5 Agents have Private Billing.
I'd like all agents to be part of the same CSQ, but I want spanish billing calls to have a higher priority and only to b...
Hi, I am setting up some pre-defined responses for UCCX email and chat and was wondering if the responses can use some variables like agent name etc in the response so the system automatically inserts the agents name. This would allow a common pre...
Hi guys, we are trying to incorporate external web application into cisco finesse desktop by implementing simple gadget with “iframe”.However “iframe” remains blank (source is not rendered, just empty body, see attachment). Does anyone have an idea ...
Cisco has just mentioned last week to rollback from 11.0(1)ES4 but I believe I'll not have context service if I have done ?Any ideas how can I get the latest the ES after the ES4 ?RegardsRemon R. Gaber
I am running UCCX 7 with CUCM and would like to limit the calls to the QueueAnswered calls+ Queueed calls to 20.Is there anyway I can limit in the script.Many ThanksSiva
Experts,
Need your help on UCCE Workflow. We are using UCCE 8.5.
Scenario 1:
Customer needs the agent to know which SG the call is coming in with a pop up message in CAD.
Need help to do this in workflow or any other options.
Scenario 2 :
The agent ...
Hello All I had passed UCCE-D certification 2 years back and it's supposed to expire in June.So I appeared and cleared UCCE-I certification , however the expiry date for UCCE-D still reflects as June-2015.So does passing UCCE-I/S doesnt help recertif...
Hi All,
I would like to know if there is a way to capture the security/audit notification messages from CUIC without the SNMP configuration to any remote system. Could someone please assist on this?
CUIC Version - 11.0.1
Regards,
Sathish
