Contact Center

Folks, I have been requested to build a script that if you press * during the main menu you can login and then have options to delete/record the emergency announcement, set forwarding numbers when specific main menu choices So for example: Emergency ...

Hi, I have a script running at a Hospital, that is hitting some long wait times. I think that we have contacts calling in that is waiting about an hour.When the contacts is in the queue loop, then I have 2 delays, each 15 sec, so the loop is taking a...

Hello, This a recursive topic for me. Can UCCE interrupt a message if the maximum TimeInQueue defined is reached? (currently we have ucce 10.5 and cvp 11). or we need continue checking the TimeInQueue between messages? Regards,

Hey All. Have is the Timeout in the "Make REST Call" working. If the document im trying to reach isn't responding (unavailble), it takes about 50-60 seconds before it times out. shouldn't the timeout variable take care of this. It doesn't matter w...

Greetings, I am working with with Nuance Vocalizer 5 and Speech Server as well as UCCX with premium licenses. The goal is to create a web portal to where supervisors can go to and generate MoTD prompts. I have a script currently that retrieves an XML...

Hi, We are creating an on call IVR that when called will provide a menu pointing to 3 different on call numbers.  These mobile numbers are stored as string variables set as parameters which are required to be changed when needed.  We have a request f...

Good afternoon forum, We are using Contact Center Express 10.5 UCCX and running into an issue with our "Wrap-up" time.  We currently have it set to 2 seconds, but after this period, it changes the employees status (to available or another status the ...

Dears , Please i need to ask about SocialMiner, For Social Miner form (Name, Email, Mobile) can I add it in Arabic and English language ?Does Social Miner Chat supporting Arabic and English ? And how can we add Chat form (Name,Email,Mobile) with two ...

Hello, This discussion is not for some issue, all works fine. I'd like try to understand the conversation that there is between CVP and CUCM. Versions: CUCM 10.5 CVP 11.0 UCCE 10.5 CUSP 8.5.9 IOS 15.4(3)M2 My scenario is: In my opinion, all traffic ...