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Hi, Good Day. We have changed the User Hold Audio Source and Network Hold Audio Source in the UCCX but we can still hear the previous setup. We tried restarting the server several times but same result is this is a bug? since this is the only curren...

Got a customer running CCX 10.6 and there was an "ask" if it's possible to merge two of the default tabs in the Finesse Supervisor Desktop layout- Manage Team and Queue Data. They don't want to keep selecting between the two tabs to see the data. I'm...

Experts, I have a Routing Script where I mapped the Global.userABC in Set Variable. is there a way to find on which Admin script the Global.userABC is defined. Thanks Sathya

Hello, Our customer is looking forward to record calls on agents phone using MediaSense.In normal cases, All calls can be recorded using Recording Profile and BiB set to "on" on IP Phone. However, customer is willing to record only calls that is com...

Hi All, Do anyone has faced a case wherein the wrapup and reason code created in finesse gets disappear. I have faced this issue twice. Can anyone share any detail about this issue. Uccx version is 10.6. Regards, Geeta

Hi there,We have UCCX 7 server and CUCM 7.Problem is that we the agents are not able to login and they are getting maximum license error although not all licenses are used.We get the following errors when trying to login:1. "Maximum number of license...

Hi, I wanted to see from where can I download Cisco CTIOS desktop Tool Kit for version 9.My issue is we have customized CTIOS desktop 7 but my UCCE version is 10.5.2 which is not compatible I know but it works.Some times I get attached issue "Your ...

Hi Everyone, A call redirect to voicemail works perfectely well when the 10 digits trigger is dialed but it does not work when the 1-800-xxx-xxxx is dialed. When the 1-800 number is dialed, the reactive debug shows the call goes to unsuccessful step ...

I want an external app (built in-house, integrated with CCX) to change prompt variable and have it updated on CCX. However, when I update the variable using CCX application API and try to store it, the CCX API saves it as "P[prompt.wav]" instead of p...

Hi folks, I have created CTI Route Point. When calls hits ICM script, goes through Set Variable nodes like Media Servers, locale and library path followed by RunExtScript node. Network VRU script list is configured "PM,AgentTfr,S". Call is NOT movin...

Hi Everyone, I'm working on the UCCX outbound IVR, where the requirement is when the outbound call is connected to the customer the script should play the abc.wave prompts for live person and xyz.wave promt when the call is answered on VM. did any...

Hi all, In a CUCM-UCCX-Cisco QM environment, what is the correct JTAPI user to use in the Telephony Group configuration1. CUCM Telephony Subsystem user (only CTI ports controlled here) OR2. RMCM Subsystem user (phones / EM profiles controlled here) ...