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we have a customer using Stad alone VXML outbound dialer. We are noticing for some calls Gateway sends delay response to VXML application of call result. Normally VXML app gets the response with in 45 seconds max but for some calls are getting respon...

Hi! I have encountered strange problem with Call Studio 11.0. Normally, when trying to debug CVP application , after build in VXML server has started I would press connect in "Voice application" view and see my application starting and pausing on br...

Hi, I'm trying to determine if there is an equivalent concept in Cisco UCCX to Avaya's Vector Directory Number feature? I appreciate any insight you can lend. Thank you

Is there a way to see what user is using the most cpu for CUIC_Reporting in CCX 10.6. I keep getting high CPU alerts for cuic, I would like to see what user is running the report that is triggering the alert. I would assume its a user that is running...

Hi, I am setting up a holiday check using a subflow.  It seems to work ok,  The problem I have is once the check is done and gets to the select resource step if fails.  If I take our the subflow and holiday lookup it selects a resource ok.  Any ideas...

Hello All, I currently have a standalone Cisco UCCX Standard version 9.0.2.11002-27 on UCS C series servers. I can no longer purchase the 9.x Agent Seat license so it looks like my only option is to upgrade. Luckily we have SWSS and have entitlement ...

Hello guys, I have a survey script. This script saves some information about a call in SQL Database Now I would like to save the Agent ID in this database.   I can get the Agent ID before the connection with him. But this variable is "USER". In th...

Hi guys i really need to know where to download the CWMS, UCCM, UCCX ... software but i can not find any source to download these softwares for practice. please let me know if anybody know from which source should i download these softwares.

In UCCX 9.0 , customer  needs report, for login time of the agent, how many call they attend from the ACD, total time the agent are in the call, the called number information. When we try with "Cisco unified CCX historical reports" it gives lot of i...

Dear, we have UCCE 10.5 , based on attached pic we need to transfer a call that come after working hour to PSTN number , when the value of IF ==0 it should goes to PSTN number 

Hi, When I try to use dumlog utility it gives me below error ---------------------------------------------------------------------- EMS library: LoadLibrary failed. GetLastError() returned 5Couldn't access Message resource file for Facility Code 0x1...