Contact Center

Hi, I am facing issue where the 7925G phone used to login to phone service configured on CUCM 9.1 to connect to UCCE PG 9.0 CAD and agents were able to login as agents.However now as we have upgraded to UCCE 11 and CUCM also to 11 I cannot login to ...

Hello, I am running CUCM 11 and UCCX 11 with a SIP trunk for PSTN connectivity.  I have several UCCX queues that work great internally but as soon as I make a call inbound from the SIP trunk I get audio clipping after a Call Unhold event.  Here is ...

I have a script that was created with contact  center version 7.1. I upgraded 7.1 to 11.0 now I'm trying to open this script in my Lab which is contact center 7.1. I'm also using windows 10 to use the scrip editor.  Please see the screen shot attach...

Dear Sir, I have CUCM 8.6 and UCCX 8.6 and running Windows 8 with CAD Agent Software. Having a CRM app that develop on C# and ASP. I want to see if there a way that i could get agent API to CRM applciation that there is no need to use cad desktop sof...

Dear Sir, I have UCCX 10.5 , CUCM 10.5 and a Samsung Tablet as Finesse Agent or Cisco IP Phone 9951 as IPCC Agent.I  run a simple queuing for distributing incoming calls. the problem is that Contact Center Finesse and even IPCC Agent goes on not Read...

I am new to UCCX, need assistance in creating script on which calls from internal cucm need to route to number which is configured as shared line It should play the greeting, if user with line are available than call should get transferred else it go...

Wrestling with a new deployment of CISCO Workforce (I even struggle with the name).   Simple 10.6 CISCO UCCX and CUCM cluster and a single WFQ server for Compliance Recording only, no fancy features.  I configured CUCM much the way I would configure ...

How to use barge-in with speech in the CVP? Is it possible to use 3rd party ASR instead of Nuance?

Experts, We found few emails are stuck in queue and cold be deleted as those emails were already responded. Do we have any steps to clear those emails from backend. We use UCCX 10.5 Thanks Sathya

Hi Guys, I have a question about Callabrio. it is functioning alright except with some minor issues. What I would like to know if the end user have the extended display (meant dual monitor) it is recording both a displays. I wanted to record only one...

An administrator can log into finesse but the agent fails.  It was working OK but the  agent PG were lost and so rebooted.  We then rebooted,  restated tomcat in both a and b finesse but again the agent fails.  It was OK before the pg rebooted - any...