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Hello, I am wondering is there a way to create threshold alert in finesse, for example, if there's an agent in Not Ready mode for a period of time, or the longest queuing time hit a limit, then the system would generate some kind of alert to warn the...

Curtis Hu by Level 5
  • 1272 Views
  • 2 replies
  • 0 Helpful votes

Hey all, this will be the first v11 of install for QM and it's a from scratch install.  Either way, i noticed if comming from 10.5 or starting new, you need to remove all QM from a server and install the v11 software from scratch (keeping the DB ins...

orddie234 by Level 7
  • 551 Views
  • 2 replies
  • 0 Helpful votes

Hi~ I've alrealy configured normal CUCM cluster that one is publisher, other one is subcriber. It's no problem.   But my customer wants to change configure two publisher cucm. If one use Active server, other one don't use. If The active server occur ...

Resolved! UCCX upgrade

Dear all, i need to upgrade my UCCX from 10.5 to 11.0, i did not install social miner.. did i should install social miner to complete the upgrade OR can i finish the upgrade without install social miner ?? Regards,

Hello, UCCX: 10.6.1.11001-31 I want upgrade the system to version 11_0_1 but the system show the file Bootable_UCSInstall_UCCX_11_0_1_UCOS_11.0.1.10000-75.sgn.iso under Invalid Upgrades. What can i do?

Torsten G by Level 1
  • 536 Views
  • 1 replies
  • 0 Helpful votes

Hello everybody, Is there any option that Finesse will integrate with third-party web chat except SocialMainer? If not then, Is there a way to integrate third-party web chat to SocialMainer that will be used as web chat proxy or something? All I want...

lior look by Level 5
  • 406 Views
  • 0 replies
  • 0 Helpful votes