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Hi, I have UCCE 10.0 and two AWDB machines in the system. They used to work fine for long time, but few days ago one of the machines started showing problems - I am no longer able to access Configuration Tool. The error message that pops up is: (-998...

I had an isolated issue today with a single agent that would be ready and then go into reserved back ready and then reserved again.  This continued several times.  I did not see the issue first hand but after reviewing the agents logs in supervisor I...

Hello, We have UCCX version 8.5.1.11004-25 and have failover configure on two servers.  We notice on our subscriber the desktop services such as agent statics that show up on the agent desktop or chat service are not working even if we restart them ...

Hello, We have dates.xml and it has been working fine in UCCX. Meaning, if I call into our company on a holiday, it will announce "today is a holiday and we are closed". We closed early the day before Christmas. So before we close, I edited dates.xml...

Hello,        I am trying to detect a dead air call that occurs only at a certain time of the day. I see the error on CVP flow as a bad fetch and i know its due to a timeout CVP (VXML) Server and my Database server.  I have captured the network pack...

Good day. Recently we've encountered an issue regarding Cisco Finesse that every time the Agent change her state on her Finesse it is not reflecting real time in Finesse Supervisor Desktop.Ex. Agent logged to her Finesse and change her state to "Read...

I have 2 different sites both running UCCX 9.0.2.  I have been attempting to standardize all my scripts.  On UCCX-1 I log into editor the holiday script works just fine. I copied all the files from that server (xml and the actual script) put them in ...

Hello, how could one count the number of times that you have gone through a specific branch, considering that (interger , say) variables reset with each new call  ? Thanks, BT

Hello Experts, We have a requirement that based on a notification (An Email or any other way of notification that certain service is down), need to trigger an IVR campaign that calls a pre defined list of numbers and update that XYZ service is down....

Hi all, We currently facing an issue where we are playing a generic thank you prompt at the end of CVP flow. However, the call gets disconnected before the prompt gets played. As a workaround, we are sending the call back to ICM to handle it. I was...

Hi folks, Am installing UCCE Finesse in lab on VMware environment. My VM validations passed, Root account diables. on blue screen which asks to configure, Do not configure and Do let go Auto negotiation of NIC card defined. It installs necessary pac...