If you rename a CSQ in UCCX.CUIC retains both the old and new CSQs.This would appear to be a bug, but does anyone know of a way to refresh or purge the old names?Its very annoying!Example screen shots below:
I'm running CCX 10.6.
In CUIC when I run a CSQ report it's showing CSQ's that do not even exist, I'm suspecting they did at one time and the query is pulling inactive and active CSQ's
what can I change in the query command to tell it to only pull a...
Hi folks,
Have deployed UCCE 10.5 for Large deployment where AW-HDS and Logger are on 2 separate systems. I made a test call from Finesse and call landed to PSTN Mobile No. Am querying pod1_awdb view Agent_real_time, Skill group real-time, etc table...
Hello Everyone,
We are using UCCX 10.6 .I wanted to know if we can transfer the call to an agent who is in not ready state.
Currently agent receives the transferred call from other CSQ even if he\she is in not ready state. We are using CIPC 8.4
Al...
I'm hoping to cleanup our UCCX scripts as we have a number of unused scripts in the system. Is there an easy way to tell which scripts are actually in use and which ones are not?
I have an Application and Script set up to pop a business entity name based on the called number. This works fine until the call is transferred out of UCCX to an extension or voice mail.
I can't seem to find a way to re-identify the call based on the...
Hello everyone,We have been planning to upgrade our UCCX to something higher.As I understand PCCE is a pre-packed solution that comes with almost all the features of UCCE but new features cannot be added to the existing package.What are the other lim...
Dear Experts,
please help me to find below quaries :
what is Bootstrap.TCLand Bootstrap.vxmlwhy we use these applicationwhat is there exect use
Br,
Deepak
Dear,
these alert below happen daily for CUCM, UCCX, ...etc
Alert Description:
At Sun Jun 05 01:01:18 AST 2016 on node CUCM-Hostname; the following SyslogSeverityMatchFound events generated: SeverityMatch : Critical MatchedEvent : Jun 5 01:01:05...
Hi Experts,
I have a doubt with 'Expanded Call variable List'
I am creating a ECC variable and assigning that ECC variable in the script using the Set Variable.
Is there a way to see what Values are passed in that ECC variable with the help of HDS D...
Dear Experts,
need your expertise to find answer of below query :
i want to install cucm 7.1 and cuc on same machine but i have 4 gb ram with one core my question is this one core can be shared between these two application .(cucm+cuc).
Br,
Deepak
Hi, i am having this issue with UCCX 8.5
Error: "The timezone string is not valid" When Running Historical Reports
When Historical Reports are run, this error message is displayed if any historical report is selected to run on the PC's local time:
...
Dear Experts,
Require help on below points :
in order to create the ucce lab can i use gns3 for gateway and switch.can gn3 based router have voice xml functionality as well.can you please share the steps to integrate gn3 router with cucm and cvp....
Hi All,
We have incident in our Cisco Finesse when one of the Agent is claiming that she experienced the scenario where she is currently on "Not Ready" state when suddenly the state automatically changed to "Ready"
She never ticked anything but was ...
I'm working on a project to upgrade a customer from UCCE 8.5 to 11.0. Do we need to migrate any UCCE licenses to the new platform? (Already working the the ones for UCM, Unity, CER and CVP).
Thanks
