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We had some issue with UCCX due to which server was restarted, however after that QM recording has stopped for all device profiles. I tried removing from jtapi and adding the phones as well as device profiles back and also did synchronize devices in ...

Hello All,I have been looking for some time for detailed traing on ICM scripting (UCCE 7.5 with CVP) and have not had much luck.Am hoping you experts can recommend a training path/provider. Have had my folks attend UCCE/ICM with CVP bootcamp but ther...

Hi folks, Need guidance, how should I pass parameters to an DATABASE element in Unified Call Studio v10.5. Logic is passing parameters will return values from database. (JDBC connectors are configured already). regards, Ritesh Desai.

Hi everyone I would like to config some HTTP script to provide online registration on our web server . Can i do it from CCX ? I mean , some man calling to ccx app and via dialing some button online registering  . Can anyone sahre information or expe...

Can anyone give me a hint about the SQL query used to calculate total logged in time (by agent) for a specific time period?

I found that this UCCX version 9.02 error also applies to UCCX version 11.0.1.10000-75. admin:show version active Active Master Version: 11.0.1.10000-75Active Version Installed Software Options: uccx-language-pack_19-11.0.1.10000-1.copadmin:set weba...

Hi Guys Sorry if this is a dumb question, I can't find anywhere file naming for  UCCX, for prompts scripts or documents. I know upper and lower case are treated different even when you have 2 files the same name. What about special characters or spac...

where can i change the password from the standard administrator (Cisco Unified CCX Administration)? UCCX Version 10.6

Hello, I need some help with Finesse workflows and UCCX 10.6 I created an ECC variable that I'm populating in my script and I want to trigger a Finesse workflow from. I've configured this variable to also display on my agents' Finesse desktops by a...

sit with a huge problem, it is not possible for me to figure out how to upload a prompt to uccx.I can upload to the Temp folder, but not figure out how I move the file to.Is there one in this world as it actually manages to make a C # function that c...

Hello all,some of our agents have the issue, when they have a outgoing call from their phone (not Finesse), that the Finesse window Pop up at the front. This will be ok when someone calling the Hotline, but not when having a outgoing call. They're us...