Contact Center

Hi Cisco I have some enquiry from our client which is the need solution for the contact center. This is for banking enviroment which is they their contact center daily job need to contact their customer to following the PAYMENT. Since they have so m...

Is there a way that when webchat is enabled, that a response stating that the service /office is currently closed. Can this be set within a calendar / time of day setting? I cannot see where this can be done. Thanks David

HI,when changing service level and percentage in CSQ and then update "it gives error "An error occurred while saving the CSQ Configuration data"

We are getting icmdba error when open icmdba in Rogger.Error message like "Unable to retrieve server list.Computer Browser service may not running.If so shut down icmdba and start computer browser service wait about 5 minutes and then restart icmdba....

Hi, We are using Cisco UCCE infrastructure. Currently CAD settings for a team XYZ are, to go into Work not Ready after a call. XYZ Team wants CAD to go into available/Ready after the call. Procedure to accomplish this task is required. Thanks.

we have a customer using Stad alone VXML outbound dialer. We are noticing for some calls Gateway sends delay response to VXML application of call result. Normally VXML app gets the response with in 45 seconds max but for some calls are getting respon...

Hi! I have encountered strange problem with Call Studio 11.0. Normally, when trying to debug CVP application , after build in VXML server has started I would press connect in "Voice application" view and see my application starting and pausing on br...

Hi, I'm trying to determine if there is an equivalent concept in Cisco UCCX to Avaya's Vector Directory Number feature? I appreciate any insight you can lend. Thank you

Is there a way to see what user is using the most cpu for CUIC_Reporting in CCX 10.6. I keep getting high CPU alerts for cuic, I would like to see what user is running the report that is triggering the alert. I would assume its a user that is running...

Hi, I am setting up a holiday check using a subflow.  It seems to work ok,  The problem I have is once the check is done and gets to the select resource step if fails.  If I take our the subflow and holiday lookup it selects a resource ok.  Any ideas...

Hello All, I currently have a standalone Cisco UCCX Standard version 9.0.2.11002-27 on UCS C series servers. I can no longer purchase the 9.x Agent Seat license so it looks like my only option is to upgrade. Luckily we have SWSS and have entitlement ...

Hello guys, I have a survey script. This script saves some information about a call in SQL Database Now I would like to save the Agent ID in this database.   I can get the Agent ID before the connection with him. But this variable is "USER". In th...