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Hey Hi folks. I have stucked in small problem. Am trying to add ECC variable "user.microapp.FromExtVXML" Am unable to add and error prompts like;

This is something interesting that came up and was hoping to solve via the DB, but not having much luck. I'm looking to come up with a way to list every single skill group in all of our scripts and the list the priority of it in the QtoSG node. Besid...

Have a new CCX 10 and looking at integrating Nuance Vocalizer TTS (with Nuance Speech Server) to it. Trying to understand if Apache httpd is needed for this integration or is that only if you are also installing ASR. TIA.

Hey Guys, I'm looking for feedback on what are some of the preferred applications that are out there to monitor a full blow UCCE environment.

Hi, all, I use CUCM 10.5 + UCCX 10.5 + QM 10.5 Sometimes about 7 to 10days, finesse service is out in UCCX pub and sub. I tried restart Tomcat service, not ok, agent still can not login finesse page. I must restart UCCX server, finesse is IN Service...

Helloi have script that work fine on uccx 7 . when i wan't to use it on UCCX 9 i have error when script use call subflow.  subflow_test is on repository\defaultdo you some answer thanks         

Hello, I recently upgraded UCCX 10.6 to 11.0. It seems that replication is not working, and this might be related to bug CSCuv57910. I cannot find information on how to follow the steps noted in the bug ID. Failover works properly, but under the dat...

Hi I am trying to configure CVP Streaming with VLC streaming server. As you know Cisco doesn't support any Stream server and the integration is responsability of the integrator. https://tools.cisco.com/bugsearch/bug/CSCus28870 But when I make the ca...

When will be UCCX 11 NFR available for purchase?https://cisco.mediuscorp.com/market/networkers/productView.se.work?/nxt/rcrs/proieidentity/=20274Here I can see: Cisco Unified Contact Center Express (CCX) 10.6(1) (11.0 coming soon)I have already UCCX ...

Hello, I installed and configured the EmbeddedWebAppSampleGadget - 10.5.1 in my lab and everything works fine. except for height of the Window . I tried to edit the config file in Finesse to add ?gadgetHeight=500 and it does not work.  Does anyone kn...

Hi! Our client have the problem with Cisco UCCX. Sometimes inbound calls are unexpectedly drop after 4-5 minutes of talking with agent. And some calls with duration more than 5 minutes are OK. All other calls to CUCM it's Ok. Problem only with calls ...

Dears,I am not able to make Agent Based Outbound Call using Finesse (in UCCX 10), while for IVR Based Campaign the OB calls can be dialed. I have enabled ccsip messages Debugs on the Gateway for Agent Based OB call i cannot see any sip messages in lo...

Hi all, Currently in Finesse, there is no option to Skip, Skip-Close, Skip-Next while previewing the record. Are we able to enable them or these are no longer applicable to UCCX v11 outbound? Thanks! -JT-