Contact Center

HI Is it possible with finesse 10.6 to make a whisper call (possibility for a supervisor get into a conversation with the agent without the client hears) or un third party is required? thanks you Maud

Hi all, i heared there is a way with Firefox to bring the Agent a Popup with some informations e.g. call Var.when a call arrives and Firefox is at the background. Anyone have a idea how to do this? Best regardsMichael

I am running CCX 10.5 with Finesse as the desktop for the agents. I upgraded this customer from CCX 7.0. Their agents don't like the default desktop that breaks down the calls waiting by CSQ. They are looking to get something that mimics the Agent Re...

Hi Guys, I want to debug callmonitoring but when I typed debug callmonitoring it gaves me !! call monitoring disabled !! why? before it was working! thanks for all Mohammad Saeed

I'm setting up a new CUCM v9.1.2 CUCM cluster, and a single UCCX v10.5 server.  My CUCM cluster has 4 servers, all services have started, database replication looks good.  I installed a new UCCX v10.5 server, but I can only see one CUCM server for AX...

Hi , We are coming across the issue with delay in audio path being heard by customer. Though the agent begin his/her welcome script after the call is being answered , it was never heard by customer . even from voice recording also their is no welcom...

Hi to all !I' am deploying  cvp courtesy callback. in my test lab. Call comes to CallbackEntry script, after to BillingQueue but after queue music plays infinitely...  Maximum Estimated wait Time  set  = 0 in CallbackEntry, Agent logged on in "not re...

In my setup email is working only  5 users only .Rest of them not working .. Could you please help me in this issue

Good Day  I appreciate your support in providing a way to calculate the short calls in a UCCX 10.6 environment . I have a Premium CUIC  & i can customize a report , can someone provide a tool/ query for that . Many Thanks  Ahmed

I have UCCX 10.6 with CUCM 10.5, when calls routed to agents the caller hear MOH not ring back tone, my customer needs the caller to hear ring-back tone instead of music is there any solution for this problem? Thanks & Regards, Essam

We have a script for our Treasurers department (attached to this question labelled TreasurerV3.aef). This script works fine when a call comes directly to the application. If the call is queued, it gets connected to an agent right away when one become...

Hi,UCCX 10.5 HA over LAN.As per the title, RTR shows Not connected for both nodes and no data shown for all reports. all services are In service in both nodes. Any Ideas? Regards.

Hi everybody,  When doing the IVR script in UCCX 9.0, I'm able to select the com.cisco.database.DBException  However, in UCCX 10.5, I can't find the com.cisco.database.DBException Is UCCX 10.5 no need to support this step? or need to enable somewher...