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Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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Hi,We are planning to upgrade a version 9.0.1.57 to the last version or to the 10.5 version.We don't know yet to final version of CUCM (10.5(5)SU2 or 11.0.1) and so  the version of Quality Management. I found the installation/upgrade guide for versio...

All,Good afternoon.  I"m working on a script (subflow) that plays the estimated wait time.  I have reviewed numerous posts within the forum and cannot figure out where my error is.  The main script calls the subflow fine, and I get to the point where...

Hi~Please share your knowledge. I'm using CUCM ver.10.5My customer wants connect to Boradsoft's IP-Centrex use CUCM's SIP trunk. They use just internal call the features are Call transfer, Call Meeting etc...I think the connection is available if I c...

I am working on a UCCX 10.6.1.10000-39 HA cluster and I am having trouble setting up the backup device or viewing the backup history. When I choose any option from the backup or restore menu the I just get the spinning wheel while the browser waits f...

putney_m by Beginner
  • 1451 Views
  • 6 replies
  • 0 Helpful votes

Dear members,I have configured the CVP Courtesy Callback feature in a UCCE lab environment version 9.0The issue I'm now facing is that I was able to successfully schedule a callback but never received it.After checking the CCB scripts logs; In the Ca...

lanou by Enthusiast
  • 1677 Views
  • 20 replies
  • 0 Helpful votes

Hi Guys, I tried to make a script by uccx script editor and I made if press 1 will redirect to special extension, but I need if I dialed any extension included in CUCM will redirect it automatically, how can I do that, I attached my script as picture...