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Hi Everyone, A call redirect to voicemail works perfectely well when the 10 digits trigger is dialed but it does not work when the 1-800-xxx-xxxx is dialed. When the 1-800 number is dialed, the reactive debug shows the call goes to unsuccessful step ...

Hi All, Hope you all are doing good............ We have call center environment and I am facing issues with dialer and import file systems. Please provide me all general Dialer,camping and file importer issues and resolutions. Thank you, Arjun Kamb...

I was going through "Detail Call CSQ Agent Report"  in the Historical reporting and found that some numbers in the Originator DN (Calling Number) column are displaying as +1anonymous or some random number of 4 digits or 7 digits. I need help to under...

Hi Guys,         Can someone tell me why the attached script is not working. The generated prompt is supposed to say your estimatedwait time is X minutes. where x = the amount of time the caller is supposed to be waiting in the queue prior to being a...

Hello guys , My client is having a UCCX 9.x environment . A single user is facing an issue on his CAD . After answering the call and user hungs up CAD goes to the Not Ready State . I checked Resource Setting in uccx and found that the user is set to...

HARISH S by Level 1
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