Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...
Dear All,is there any know way to migrate - all config - all scripts from an SRND UCCE into a packaged CCE without touching each script and migrating them one-by-one?Thanks for any hint in this direction.Kind RegardsAdrian
Does someone knows if UCCX when getting calling number will honor call normalization?No matter how i normalize the device number (using Calling Party number CSS), still UCCX sees the extension number and not the normalized number.
Hello,I've read several articles here regarding checking to see if agents are in the queue before making a routing decision, but I can't seem to make sense of it. Can anyone upload a sample AEF file that I can look at to figure this out? Thank you, m...
Hi,We are planning to upgrade a version 9.0.1.57 to the last version or to the 10.5 version.We don't know yet to final version of CUCM (10.5(5)SU2 or 11.0.1) and so the version of Quality Management. I found the installation/upgrade guide for versio...
All,Good afternoon. I"m working on a script (subflow) that plays the estimated wait time. I have reviewed numerous posts within the forum and cannot figure out where my error is. The main script calls the subflow fine, and I get to the point where...
Hi Everybody, I am trying to create a custom report in CUIC (UCCX10.5)By following the instruction below: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cust_contact/contact_center/intelligence_suite/intelligence_suite_1051/user/guide/CUIC_BK_CAD...
Hi~Please share your knowledge. I'm using CUCM ver.10.5My customer wants connect to Boradsoft's IP-Centrex use CUCM's SIP trunk. They use just internal call the features are Call transfer, Call Meeting etc...I think the connection is available if I c...
I am working on a UCCX 10.6.1.10000-39 HA cluster and I am having trouble setting up the backup device or viewing the backup history. When I choose any option from the backup or restore menu the I just get the spinning wheel while the browser waits f...
Hi everyone, I am learning how to code UCCX scripts and would like to add a "zero out" option for the basic ICD.aef script. I have recorded the prompt, just want to know how to add the option into Queue Loop. I am editing the canned ICD.aef script th...
Dear members,I have configured the CVP Courtesy Callback feature in a UCCE lab environment version 9.0The issue I'm now facing is that I was able to successfully schedule a callback but never received it.After checking the CCB scripts logs; In the Ca...
Dear sir,I use TZ[America/Los_Angeles] to get time zone for the step "Time of Day". I am not sure if TZ parameter will get time zone automatically when day light saving period or normal period. Thanks. Matthew
Hi, Just wanted to know can we use SocialMiner's Agent API to reserve the agent irrespective of communication channel? i.e. not only for callbacks but can we also use it for chats and emails as well?
Hi EveryoneThis Is a discussion we'll be having with our vendor but I'd like to do a little research before we get to that point.We currently have CCX 8.0 with WFO 8.0 (Advanced). We're looking at a potential upgrade to 10.0 which may include a jabbe...
when i open agent greeting and a call into the agent,first hear a tone "beep~beep "then hear the agent IDand then hear a tone "beep~beep" again i want disable the beep tone how can i do for this?
Hi Guys, I tried to make a script by uccx script editor and I made if press 1 will redirect to special extension, but I need if I dialed any extension included in CUCM will redirect it automatically, how can I do that, I attached my script as picture...
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