Contact Center

Good Day  I appreciate your support in providing a way to calculate the short calls in a UCCX 10.6 environment . I have a Premium CUIC  & i can customize a report , can someone provide a tool/ query for that . Many Thanks  Ahmed

I have UCCX 10.6 with CUCM 10.5, when calls routed to agents the caller hear MOH not ring back tone, my customer needs the caller to hear ring-back tone instead of music is there any solution for this problem? Thanks & Regards, Essam

We have a script for our Treasurers department (attached to this question labelled TreasurerV3.aef). This script works fine when a call comes directly to the application. If the call is queued, it gets connected to an agent right away when one become...

Hi,UCCX 10.5 HA over LAN.As per the title, RTR shows Not connected for both nodes and no data shown for all reports. all services are In service in both nodes. Any Ideas? Regards.

Hi everybody,  When doing the IVR script in UCCX 9.0, I'm able to select the com.cisco.database.DBException  However, in UCCX 10.5, I can't find the com.cisco.database.DBException Is UCCX 10.5 no need to support this step? or need to enable somewher...

Hi, From the UCCX Historical Reports, we can extract the Abandoned Detail Report wherein the number of the caller is displayed as well as the time on when the call was tagged as abandoned. May I ask what is the equivalent of this report for the CUIC...

Hello guys, I have an UCCX 9.0(2) and CUCM 8.6. I created a satisfaction survey for a client. But after a few days, we noted a problem. To forward the end user to satisfaction survey script, the agents have to hangup the call with CAD button (Answe...

Hi Experts, Would like to reach out to you guys regarding TLS and SHA compatibility with ICM We are currently running ICM 8.5(4) with SHA-1and upgrading to 10.0(2), would like to know if SHA-2 and/or TLS 1.2 is supported for ICM 10.x Your input is g...

Hi Experts, Can anyone explain me the difference and usage of Network transfer preferred and network transfer enabled in Cisco UCCE. I have read the document but I am confused with below points 1. Any example of where these can be used. 2. Can both ...

Hi Friends I have installed Cisco Unified CCX Administration System version: 10.6.1.11001-31 in my environment. Recently it was updated. I have two agents and they are receiving calls on their extension during working hours. One of agent will receiv...

                   Hello,I have an enterprise client with CVP, ICM 8.x etc.  They have helpdesk ticketing system that generates emails.  We would like to create or trigger an outbound call that just plays a wav file or connects to an IVR.I would like...

we have 2 UCCX in HA-Mode in Version 10.6.1.11001-31 when i install the first node as a new installation, synchronize the the second node with the first node or the first node with the second node? the second node has currently the complete config.