Hi guys,
I have UCCX (version 8.5.2) + WFM and the calabrio plugin installed on each agent computer.
I cannot see some calls on the dashboard of the WFM .
Do you know if a copy of the recorded call is saved on the local computer after the call?
Hi,
we're using CUIC 10.6, i want to create a new Report using informations from an external Datasource.I was already able to add the Datasource and get the right values.But i don't find any place where i can use this values in any report or even to ...
Hello Experts,
I have two quick questions regarding Cisco Unified SIP Proxy version 8.5.9.
Note: IPCC contact centre inbound traffic using 2 SIP Proxy modules. We also support IPCC contact centre outbound Dialer traffic using 2 separate SIP Pro...
Hello,
Has anyone integrated Nuance Voice Biometric, either VocalPassword or FreeSpeach, with Cisco UCCX/ IPIVR? can both work together?
Thank you,
Shadi
Hi Geeks,
I'm tying to include the email gadget in Finesse for my UCCX 10.6 email integration with Social Miner. I have modified the comment section in the Desktop layout and added the host name of the Social miner in the respective headers. But the ...
Has anyone upgraded a Socialminer from 10.6 to 11.0
I am trying to upgrade a lab and failing
ESXi 5.5
2 vCPU template
Install 10.6.1.10000-102
Install ciscosm-refresh_upgrade-10.6.1.10000-102.cop.sgn
Edit ova
install 11.0.1.10000-36
It fails after it...
Guys, I have specific requirement, to write an information in a call peripheral Variable but that info should not be displayed on the agent desktop and only written in the DB for reporting.
Any idea if that can be achieved??
Thanks, A
I need to extend the amount of time the UCCX web app will stay open with no activity.I believe the default is set to 30mins before it disconnects the session.Supervisors are constantly having to log back in due to the timeout.If possible I would like...
CSQ Agent Summary Report, do you get a grouping summary when you go to Edit > Grouping > Grouped By CSQ Name (csq_name) and Show Summary?
I'm expecting to there to be a summary at the bottom of the report, but I've checked 3 different environments an...
Hello,
We have got an issue with initializing PCCE deployment process (Fresh Installation). In the step where PCCE deployment want to add CVP information (System CLI and Unified CVP Operation Console) we get the error message. (pls see attachament)...
Endless citations of Enterprise Service for CUIC, yet I cannot download the templates anywhere. Do they exist and if so, where? Please. seems like an easy question, so before you answer, actually find an Enterprise Service Template.
I have a customer that purchased Compliance Recording 10.5 but would like to use SQL Server 2014.
The 11.0 Installation Guide references support for SQL Server 2008, 2012, and 2014, however the 10.5 Installation Guide only references SQL Server 2008,...
