Contact Center

Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Resolved! UCCX and Scripts

Hello Everyone,I have a script which plays a emergency message right at the beginning of the script. Currently,  I have blank prompt there until there is a need to put up a message. The new message replaces the blank prompt. Whenever user need to rem...

GWaldbin by Beginner
  • 6 replies
  • 0 Helpful votes

Hello experts,I have a UCCE environment with CVP version 9.0The RONA feature is configured and was working properly. Recently, we have added another line to the agent profile in order for him to receive and make internal calls.So the agent now has tw...

ln33147 by Enthusiast
  • 12 replies
  • 0 Helpful votes

HI All,I've created an ICM Script and tried to achieve the Day Time check by using the Admin Script, to achieve this I have created User Variables and defining that in the admin script then calling the same on the routing script(on the IF node). But ...

Hi,I have a small call center with about 40 agents and some operators. When the agents are not available or it's after working hours the calls need to go to operators. The requirement is that the operators never go to "not ready" and "wrap up" states...

mightyking by Frequent Contributor
  • 6 replies
  • 0 Helpful votes