Contact Center

Hi All, For a long time I have been trying to chase this issue down, with out much luck.  My current uccx script works fine except it is lacking couple of items. A caller calls into the contact center, is presented with English and Spanish options an...

Hey all,We have a UCCX cluster running version 9.0.2.11001-24. We are also running Cisco Supervisor Desktop 9.0(2) (Premium Version) build number 9.0.2.1064. It appears for only one of our queues, it's reporting in the "Current Oldest" column that th...

Is UCCX 9.0 agent email compatible with Office 365?

Hi,   Can anyone please provide me detail that how to restrict any user to view folders and run the other report in CUIC?   Thanks in Advance!!   Regards Anuj Kumar

I am facing problem in using oracle functions in the DBread step. I have to use the encryption function of the oracle DB to encrypt the PIN for IVR system for HR information. The employee enters the PIN and this has to be compared to the encrypted PI...

Im having a major issue with a callback script.  When the main script terminates a call and then initiates a secondary place call (Place Call Step) to a call back trigger, I am getting the busy branch (through debug).  Has anyone seen this?  We are n...

Running UCCX 10.6.  We are experiencing a VERY large number in the dequeueing statistic on our call centre.  I cannot seem to monitor, or justify in any way the large number of dequeued calls.  This script does have a call back script where i dequeue...

Dear Team, In AQM 10.5 do we have a option to change the retention period for Screen Recordings only? As in WorkFlows section it only states the Field for Recording Retention, so does it mean both Screen and Audio Recordings? For reference please fin...

Hi all, This field doesn't seem to be available from out of the box reports. What would be the proper way to calculate this as we need to determine if the agent answers all their call within five (5) seconds after the call has been offered to the ag...

Hello Team, Unified CM Telephony Trigger: 32991 has been created to dial in the emergency script to change the value. However when ever user try to dial the number its shows busy signal (internal) and if try from the PSTN it shows Line Busy. It works...

Our UCCE environment has two sides, calls can come into either side depending on which cube they hit (round-robin).  I built a VXML app to let staff record weekly menu options for the cafeteria.  Those files are played by an ICM script for callers. I...