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AMA Forum- Design, Deployment & Troubleshooting on CCE CUIC & LiveData

Ask Me Anything Event From Wednesday, 16th November, 2022 until Tuesday, 29th November, 2022 Cisco Unified Intelligence Center (CUIC) is a reporting platform for users of Cisco Contact Center products. It is a web-based application that provides Hist...

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Resolved! UCCX IPPA screen

I am running UCCX V8.02 with CUCM-BE V8.02. Is there a way, when using the IPPA, to have the display on the phone automatically return to the IPPA screen when a call is completed?Thanks

reillyjj by Enthusiast
  • 6996 Views
  • 14 replies
  • 0 Helpful votes

Resolved! UCCX 8.5 license usage

HI,When checking the license usage, I see the different results in Real Time Reporting and CLI.CLI:admin:show uccx cad license usageLicense Report for seat:        7 of 75 available.Real Time Reporting:Logged-in Resources: 62Why the License Report fr...

michaelzhq by Explorer
  • 3338 Views
  • 6 replies
  • 0 Helpful votes

Moh on Cisco Contact Centre Express

Hi All,If the MoH is changed in Call Manager do I have to update it in the Call Control Group section in Contact Center Express for outside callers to hear music while waiting in queue? Note: User and Network Hold Audio Source is currently set to non...

rahul14 by Beginner
  • 307 Views
  • 2 replies
  • 0 Helpful votes

cisco webview log out codes Agteam03

In webview logout report... there is a code 20002... Which references a forced logout....    Cisco states that its essentially when another agent tries to log onto the system when an agent with same login is already logged in.     Is this the only sc...

jem_08 by Beginner
  • 128 Views
  • 1 replies
  • 0 Helpful votes

Agent ReSkilling Tool Error

Hi,I am facing error while saving changes on agent re-skilling tool. I am unable to open the web interface (https://ServerIPAddress/reskill) and can do changes as well. But below mentioned error is coming when we press save button.Unable to establish...

Resolved! outgoing calls dial digits

Hello , I am trying to find out if it poosible to write script that calls a specific number and after that number answer the call(ivr)the script will specific numbers in to the ivr. phone->script->call ivr ->ivr answer->dial specific digits  Thank yo...

iptsupport by Participant
  • 1027 Views
  • 5 replies
  • 0 Helpful votes

NAT Support for Finesse

Hi,I have a customer who wants VPN less access to Finesse server for agents from remote locations and for home agents.. we are thinking of using NAT here.Summary of the Architecture: 2 DCs (UCCE Side A and Side B), centralized call termination, VGs i...