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I have an agent that when he signs in via the desktop agent or through IP services every time a call is routed to him through the queue it goes to not ready. I see the agent go into reserved then not ready and the call is then put back in the queue ...

smolz by Level 4
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  • 10 replies
  • 0 Helpful votes

HI All, Please consider we have 10 campaigns are running,dialer will not call same customer to more than once.   So how to acheive and how  remove duplicate customer dialed number from multiple campaign? Is Query Rule clause will help to acheive this...

Hi Does Cisco Agent Desktop and Cisco Supervisor Desktop support single sign on? How authentication will work for those products after SSO is activated on CUCM? Alex

aalejo by Level 5
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  • 2 replies
  • 0 Helpful votes

Hello! I am trying to add an Auto Prompt in UCCX to let callers know their estimated wait time. See the attached screenshot for the configuration. When we attempted to activate the script the client reported never being told the wait time and being ...