Contact Center

All,UCCX newbie here...I have setup a fairly standard IVR with distribution to 2 CSQs using FIFO. As part of the IVR, Option 2 transfers via an Inter-Cluster Trunk to another UCM cluster. There are likely scenarios where the agent answering the call ...

Hi all, Can you tell me if this is possible to desactive the HTTPS Redirect on Finesse that is integrated with UCCX?I don't see the 'utils finesse application_https_redirect disable' on UCCX, thanks a lot for your help. BR Aubert

Hi all, Can you tell me if this is possible to desactive the HTTPS Redirect on Finesse that is integrated with UCCX?I don't see the 'utils finesse application_https_redirect disable' on UCCX, thanks a lot for your help. BR Aubert

I have never had occasion to use ICM/UCCE's ability to access external databases from an ICM script.I am looking at this for the first time for a customer requirement, where they want tobe able to access several databases depending on the script, and...

Hi All,I am using UCCX version 9.0.2.10000-71 with premium package as below:Configured Licenses:Package: Cisco Unified CCX PremiumTotal IVR Port(s): 210Cisco Unified CCX Premium Seat(s): 105High Availability : EnabledCisco Unified CCX Preview Outboun...

Hi, We have 4 old CVP server and 2 new CVP servers. Due to some bad management few applications were deleted in Call studio and not deployed on all the servers. So I'm trying and compare and see which applications are deployed on each and single serv...

I added a new skill and CSQ today. Everything works fine as it should. Except in Supervisor, the super wants to create a notification for calls holding in queue.When I check the skill groups list, it's not in there. I've tried synchronizing CCX Deskt...

Is the call whisper and whisper coaching available in the UCCX.   Can we able to use those feature with the UCCX 9.0  in the BE6K.